- Report: #1239943
Complaint Review: Hotwire.com - Internet
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Author Confirmed
Why?
Hotwire.com
Internet, USA
Phone:
1-866-468-9473
Web:
hotwire.com
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Business Rating:
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Hotwire.com hotwire sales Not worth the risk booking hotels with Hotwire san francisco California Internet
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We booked a hotel in Tokyo with Hotwire. The description said hotel was worth $197 a night, had a pool and was in the Shinjuku area. Once we got the hotel info, we found it was far inferior - lower rated, no pool, available everywhere on internet for $108 a night and in the neighboring red light district! They would not change or refund hotel - even though we were travelling with children. They advertise it as one thing and then give you something else - and you have no recourse. We spoke to several managers and they all said too bad -you agreed to the terms. Not only do you not save money, but you get hotels that can't find patrons because they are inferior. Hotwire works for the hotels -not the consumers - to dump unwanted stock. You are far better off booking where you know what you are getting and have more favorable terms if you need to change or cancel. I will NEVER deal with Hotwire again!
