Bell
Waterford,#2Author of original report
Thu, April 10, 2008
I would like to say that my dress was finally shipped. I did get it yeah!! I am so happy. I did not want to be upset with HOB I just wanted my dress. They did come through. I just got off the phone with them. It was shipped and USPS has it. Although, I did argue with the lady that they had not shipped it. It was the first time I was told the truth-so forgive me for not believing it. I was prepared to sue, had representation, and all my documents in order. Really I did not want to take them to court--what a headache that would have been. So I was so excited when USPS stated it was shipped. I would like to say THANK YOU HOB for delivering my dress. But I have never dealt with such terrible customer service in my life. Gaye was just rude and unhelpful. She refused to answer any questions. Helen got me upset each time I spoke to her, but at least she answered some of my questions. So they did not get back to me in the 7-10 business days-which is stated in their terms and conditions. I had to pay for many phone calls to get my dress, but it is coming! I do not feel I was ripped off because I am getting a dress, but I do feel violated. I just can't get over how someone in customer service can treat me that way. I am sorry for everyone else who did not get their dresses. I will not purchase a dress from them again because of the one particular person I hated speaking to in customer service. But I will not pursue them ripping me off because I do not feel now that they have. It should make it to my house before I need it Saturday!! SO happy--doing a dance.
Bell
Waterford,#3Author of original report
Thu, April 10, 2008
I did find out from HOB that my dress has not been shipped, so they will obviously miss the deadline for my dress. I have done everything I can to work with them peacefully. My story is the same as everyone's here. We were all scammed and led into believing the dress was coming etc. I would love to write more details about every conversation etc. as I took EXTENSIVE notes during each conversation. I can actually quote customer service verbatim. Yes, I had to keep stopping conversation to write, but it was worth it. If it wasn't such a scam it would actually be humorous the things that customer service said to me. They actually believe they are covered from all responsibilities due to their terms and conditions sections. Well I know better. I am not going to speak about details as I was advised not to by representation. Those of you who were scammed or know people who were please write or tell your friends to write on this website. We need to be heard. To all the rest of you I hope you paid them with a credit card. You need to call your credit card company and dispute the charges. You will get your money back from the credit card company and let the credit card company deal with HOB. ---If they say your dress is coming and giving you many excuses it is because they don't have it for whatever reason. Run to another dress shop pronto because it's not coming!!!! Then call to credit card dispute charges to cancel order.
Bell
Waterford,#4Author of original report
Tue, April 08, 2008
I forgot to mention that above that the conversations between customer support and I were much more detailed then stated above. I tried to only quote them above on important details to get to the point.