- Report: #347871
Complaint Review: HSBC Card Services Household Bank HSBC Bank Nevada Mastercard - Salinas California
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Author Confirmed
Why?
HSBC Card Services Household Bank HSBC Bank Nevada Mastercard
P.O. Box 80084 Salinas, 93912-0084 California, U.S.A.
Phone:
800-462-2016
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
HSBC Card Services, Household Bank, HSBC Bank Nevada, Mastercard Closed my account with NO WARNING, NO NOTIFICATION, and NO REASON GIVEN Salinas California
I paid my bill every month, and was in good standing with this company (or so I thought!), until one day I tried to use my card and it was refused.
So, I called the company to see what was going on and was simply told, "Oh, your account was closed." I asked, "WHY?" and "Why wasn't I notified?".
I got no answer to why I wasn't notified, and was just told, "I'm sorry Miss, I don't know that information - I just know it was closed. You must have missed a payment or something."
So, I told the guy, "Look, I pay my bill EVERY MONTH, and I may have had a late payment at some point, but I am usually ON TIME, and I have been on time these past months." Again, I was just told, "Sorry, I don't know - the only thing I can do for you is open a new account." So, I told him to proceed with that, and several weeks later, I received a notification that I wasn't approved! CRAZY!
Not only that, but when I found out my account had closed, I was only one payment from being paid off!
So I paid them off and was done with them - what a stupid, unreliable company!
Susan
Bergenfield, New Jersey
U.S.A.
So, I called the company to see what was going on and was simply told, "Oh, your account was closed." I asked, "WHY?" and "Why wasn't I notified?".
I got no answer to why I wasn't notified, and was just told, "I'm sorry Miss, I don't know that information - I just know it was closed. You must have missed a payment or something."
So, I told the guy, "Look, I pay my bill EVERY MONTH, and I may have had a late payment at some point, but I am usually ON TIME, and I have been on time these past months." Again, I was just told, "Sorry, I don't know - the only thing I can do for you is open a new account." So, I told him to proceed with that, and several weeks later, I received a notification that I wasn't approved! CRAZY!
Not only that, but when I found out my account had closed, I was only one payment from being paid off!
So I paid them off and was done with them - what a stupid, unreliable company!
Susan
Bergenfield, New Jersey
U.S.A.
