- Report: #183590
Complaint Review: HSBC Card Services - Orchard Bank - Carol Stream Illinois
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HSBC Card Services - Orchard Bank
PO Box 4155 Carol Stream, 60197 Illinois, U.S.A.
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HSBC Card Services - Orchard Bank ripoff Credit card fraudulant charges with out notification Carol Stream Illinois
To agree with the person from Oregon. Every thing that happend to you and what you did is exactly what happend to us. THis happened to my wife, we had maxed the card six months ago and were only making min. payments. Few weeks ago I made some extra money and we payed off her card. It was a week later for some fluke reason I looked up her credit card and it said her balance is at half of what we just paid. We call the credit card who told us to call the company to only find out that they are joint company after complaing they cut us off trying to get us to agree to something else and we told them no and to refund us the 89.99 and the 99.99 they charged us they said we cashed a check but refused to send us a copy of the canceled check. They agreed to refund us 10-15 days and gave us a confirmation number for both trans actions. Well in the refund situation operator said she would have to transfer me to her boss who is the only one that handles this and we got disconnected and it took us about an hour to get someone again only to have to explain everything all over again back plus the sales speal and telling them no. I'm waitning to see if we get the refund and to this still does not clear up the situation they should be held accountable.
Jon
St. Louis, Missouri
U.S.A.
Jon
St. Louis, Missouri
U.S.A.
2 Updates & Rebuttals
Jon
St. Louis,Missouri,
U.S.A.
HSBC Card services aka Orchard Bank
#2Author of original report
Thu, March 30, 2006
Well My wife finally got through to the card company and they are only prorating us and it thirty days we get the $61.55 owed to us. After all the running around with the card company and the company that charge us which is the same company FYI, My wife ask if they would put this in the comment part of our info that we gave the confirmation numbers for the refund of this unauthorized withdraw and what is going on. Noting was left no mention of it what so ever. The lady this time once again said not to worry and we do not have to pay the payment on the card this month with out any charges. She gave her name and reference number but that is what happened the last time and it is just something they say to get you off the phone and make you feel better. So now once again they are giving us the run around.
Jon
St. Louis,Missouri,
U.S.A.
HSBC CARD SERVICES aka Orchard Bank
#3Author of original report
Thu, March 30, 2006
here is the update as of the 29th of March 2006 they credited our account but not for the full amount and we now have to call back. They hit our card for 89.99 and a month later 99.99 they only refunded $57.31 and $71.12 which they still owe us 61.55. Now we are getting the run around for that being put on hold and no one want to answer for this
