- Report: #1349440
Complaint Review: HSBC Holdings Plc - Buffalo New York
Reported By:
HOWARDSHORE -
Los Angeles, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
HSBC Holdings Plc
One Seneca Tower, 1 HSBC Center Buffalo, 14203 New York, USA
Phone:
7168534944
Web:
http://www.us.hsbc.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HSBC Holdings Plc was on the phone for 42 minutes and 30 seconds, never got my answer, horrible customer service, they have excuses for everything, a billion dollar company can NOT afford to hire more staff. Buffalo New York
Report Attachments
HSBC Bank Credit Card Customer Service Really Sucks Big Time!
Back on Monday, January 9, 2017, I called up my HSBC Mastercard Credit Card Company at
(888) 662-4722 because I needed to get a hold of the Disputes Department regarding the status of a Dispute.
The hold time was beyond Disgusting, Ridiculous and Unacceptable.
When I called them up, I did get to speak to somebody, however, the representative told ME that I would need to get a hold of the Disputes Department and over the phone I was told that she would get me the answers that I need.
Well, I was on hold for at least 42 minutes and 30 seconds and sadly Not only did the representative Not come back to me on the phone, but she left me hanging there and then all of a sudden instead of holding for her, I ended up having the system take me back to the very beginning with a repeat of the same recorded message asking me to enter my credit card information all over again.
At that point, I just hung up.
Yes, I did file a complaint over this Horrible and Disgusting Situation, but all this Cheap, Selfish Company Can Do is write me back a Form Letter which I received back on Thursday, January 12, 2017 with Nothing, but Apologies and Excuses as to Why It Happened?
Well, this does Not Solve My Problem in the Very Least and this Low Class Credit Card Provider could have at least Compensated Me For The Inappropriate Hold Time, Plus Being Let Go By The Female Representative, Plus Ending Up Not Getting The Answers To My Dispute Questions To Begin With.
That Is Way Too Much To Go Through Coming From A Billion Dollar Company Who CAN Afford To Take Care Of Their Customers Properly, but just Does Not Care!
Obviously.
Enclosed, in the attachments, please find Screenshots Showing You Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter for your reference and further review. Thank You.
Do You Honestly Call This Good HSBC Premier Mastercard Credit Card Service?
Hell No!
Thanks, But No Thanks!
Sincerely yours,
The hold time was beyond Disgusting, Ridiculous and Unacceptable.
When I called them up, I did get to speak to somebody, however, the representative told ME that I would need to get a hold of the Disputes Department and over the phone I was told that she would get me the answers that I need.
Well, I was on hold for at least 42 minutes and 30 seconds and sadly Not only did the representative Not come back to me on the phone, but she left me hanging there and then all of a sudden instead of holding for her, I ended up having the system take me back to the very beginning with a repeat of the same recorded message asking me to enter my credit card information all over again.
At that point, I just hung up.
Yes, I did file a complaint over this Horrible and Disgusting Situation, but all this Cheap, Selfish Company Can Do is write me back a Form Letter which I received back on Thursday, January 12, 2017 with Nothing, but Apologies and Excuses as to Why It Happened?
Well, this does Not Solve My Problem in the Very Least and this Low Class Credit Card Provider could have at least Compensated Me For The Inappropriate Hold Time, Plus Being Let Go By The Female Representative, Plus Ending Up Not Getting The Answers To My Dispute Questions To Begin With.
That Is Way Too Much To Go Through Coming From A Billion Dollar Company Who CAN Afford To Take Care Of Their Customers Properly, but just Does Not Care!
Obviously.
Enclosed, in the attachments, please find Screenshots Showing You Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter for your reference and further review. Thank You.
Do You Honestly Call This Good HSBC Premier Mastercard Credit Card Service?
Hell No!
Thanks, But No Thanks!
Sincerely yours,
Howard Paul Shore
Executive Writer And Promoter For Google And Other Social Media Websites
Angry And Upset HSBC Premier Mastercard Customer
/HPS
Enclosures: Please See The Attachments For The Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter Back On Thursday, January 12, 2017 for your reference and further review. Thank You.
Executive Writer And Promoter For Google And Other Social Media Websites
Angry And Upset HSBC Premier Mastercard Customer
/HPS
Enclosures: Please See The Attachments For The Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter Back On Thursday, January 12, 2017 for your reference and further review. Thank You.
3 Updates & Rebuttals
Jim
Anaheim,California,
United States
He's Right Howard
#2Consumer Comment
Mon, April 23, 2018
You are not any of the things you claim. I already asked a few friends who work at Google who you are, and nobody at Google ever heard of you. They don't even know what an Executive Writer is at Google because there is no such position there.
The fact you lie about who you are and what you are only serves to destroy the integrity of every post you make. Your entire identity is wrapped up in a phony job and a phony title, as if your identity and title give your complaint credence. It does the opposite. If you can't even tell the truth about yourself, why should anyone believe your complaint? Nobody should.
I would advise the average reader not to consider this post reflective of anything HSBC did well, or not so well because the integrity of the person posting the complaint lies about who he/she is.
WHY DON'T YOU F*CK RIGHT OFF?
#3Author of original report
Fri, January 13, 2017
DEAR ED, THE OWNER OF RIPOFFREPORT.COM,
THE SAME PERSON WHO JUST WROTE ME A NASTY, FAKE, UNTRUE REBUTTAL REGARDING MY VERY SERIOUS 100% TRUE COMPLAINT AGAINST HSBC HOLDINGS PLC IS NOTHING, BUT A F*CKIN' LIAR WHO LOVES TO PISS PEOPLE OFF!
THE PERSON CLAIMS THAT I DO NOT WORK FOR GOOGLE WHEN I AM A LEVEL THREE, EXECUTIVE GOOGLE GUIDE WITH OVER 500,000 VISITS PER MONTH.
SADLY, THE PERSON WHO WROTE ME THIS FAKE REBUTTAL IS ANGRY, SAD, JEALOUS, ENVIOUS AND HAS NO LIFE.
THIS IS MOST LIKELY THE SAME PERSON WHO FILES REBUTTALS ALL THE TIME TO MY OTHER LEGITIMATE COMPLAINTS.
IT IS NICE TO HAVE A FAN CLUB, BUT I PREFER NOT HAVING FANS LIKE THE ONES WHO WRITE ME THESE FAKE REBUTTALS LIKE THE LATEST ONE THAT I HAD JUST RECEIVED ABOUT HSBC HOLDINGS PLC.
THANK YOU.
SINCERELY YOURS,
HOWARD PAUL SHORE
EXECUTIVE WRITER FOR RIPOFFREPORT.COM, GOOGLE.COM AS A GOOGLE GUIDE, LEVEL THREE (3) AND OTHER VERY IMPORTANT SOCIAL MEDIA WEBSITES
/HPS
PS: I WILL NOT BE RESPONDING BACK TO THIS PERSON ANY MORE ABOUT THIS ISSUE AND/OR ABOUT HSBC HOLDINGS PLC EITHER!
Troll Buster
Denver,Colorado,
USA
Get a life
#4General Comment
Fri, January 13, 2017
Please get a life. You have complained about some of the dumbest things you could. I truly feel sorry for people that have to deal with you on a daily basis.
You are not a writer for Google or any social media web site.
