- Report: #384611
Complaint Review: HSN.com - HSN - Home Shopping Network - Clearwater Florida
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HSN.com - HSN - Home Shopping Network
P.O. Box 9090, Clearwater, 33758 Florida, U.S.A.
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HSN.com - HSN - Home Shopping Network Forcing Me to Pay Return Postage On Items I Did Not Order Clearwater Florida
I ordered two "Crafty U" books by Rosie O'Donnell on HSN.com. As usual, their internet site was not working properly so I had to call. The CS person told me that she would enter the information because I was unable to complete the order as the site would not accept the correct information. The CS Rep (who was very nice) also had problems entering my account. She ordered the products for me but at the same time it was ordered again on the Internet site. When I found that I was charged for 4 books plus S&H, a total of approx !00.00, I again called HSN. I was then told by another Rep that since they order directly through the book company, they would need to contact them and I would be sent a prepaid return label in a few days. Over a week later, I received four generic letters stating that I would be charged for the returns. Then I made my third call to HSN and was told that, yes I needed to pay for the return postage when returning the items and then I could REQUEST a refund and that request would be evaluated. HSN is forcing me to jump through hoops because of their faulty web site. Who wants to buy through them when QVC is so much more professional. Order in person. Never use their website as the Reps hands are tied by HSN's questionable business practice. It will always be your problem even if they acknowledge their mistake.
Laurie
Modesto, California
U.S.A.
Laurie
Modesto, California
U.S.A.
1 Updates & Rebuttals
Whatever
Blacksburg,Virginia,
U.S.A.
Your shipping charges...
#2UPDATE EX-employee responds
Mon, December 01, 2008
You've had this problem before. There is something going on with your address, too many items reported not received or something. That is the only reason HSN is doing that to you. I used to work there and usually when a mistake like that happens, we could just cancel the order and place it anew and refund whatever money was taken. Because that couldn't happen in your case, that means the computer stopped the rep during the submission of the order and then wouldn't allow whatever refund to go thru instead making it go thru the fraud dept. Too many items not received, reported missing, damaged or whatever flags your address. Sometimes things happen and something really does arrive damaged or missing from the package BUT in those cases it is quickly rectified. It doesnt happen all the time and so when it just seems to happen to one particular person all the time, it raises a red flag. You have done this to yourself. I'm sorry that it just happened to be innocent in this situation but there again, not the first time it's happened.
