- Report: #1510285
Complaint Review: hudforeclosed.com - Westlake Village CA
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Author Confirmed
Why?
hudforeclosed.com
3835 E. Thousand Oaks Blvd, Ste R., #291 Westlake Village, 91362 CA, United States
Phone:
(800) 422-6021
Web:
hudforeclosed.com
Categories:
Business Rating:
(0)
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hudforeclosed.com Misleading Claims About Useful Real Estate Leads Westlake Village CA
I chose to give hudforeclosed.com a try because there were no rip off report complaints or bad reviews found by search engine. In hindsight, this is surprising.
This service provides "leads" where some of them were so stale that the property was sold a year ago, and they are still listing them as a valid, current lead. Not only does this waste your time, but the sellers will fuss at you because they sold their house long ago and the calls keep coming. I reported these as stale using the messaging link they provide to report them, and the stale leads were still listed weeks later so they may still be there next year too. This was my experience with their FSBO listings.
It could be the same deal for the REO listings, but those are harder to chase down to check for availability. For their REO listings, they do not provide you with useful contact information. Oh sure, they give you a street address of a bank in another state, but there is no phone number, email address, or point of contact, and when I went to the banks' websites that I found on my own via search engine, they did not list their foreclosed properties or a point of contact for them. In one case, the website for the owning bank soley listed California properties although the one I was chasing is in Texas (?!) so the listed bank information is suspect.
Based on this, I give this service a thumb down rating. It wasn't worth the dollar I spent on the 21 day trial because I could have wasted my time for free.
Other pet peeves were the phone menu dance and long waiting period to perform the cancellation of the account. Also, they assign your phone number as your password, which is not a secure practice, and they send you this information in open text by eMail (also not secure).
So I naturally decided to cancel my account before the trial period expired. They provide a link on your account management page to cancel, and when clicked it merely pops open a dialogue that instructs you to call their phone support line. They also offer a web form to contact them, but I suspected that the response to that would also be instructions to call their support line so I called instead.
First, their recording said to select 1 if am cancelling my account. Their automated system failed to recognize my phone number as being associated with an account even though they had sent me an eMail acknowledging that phone number when I signed up for the trial.
I chose to speak to a support person on my second call. Of course, they "were experiencing unusually high call volume" so I listening to annoying piano music for about 11 minutes because they had not wasted enough of my time with their severely stale leads. The cancellation discussion was straightforward with some "don't leave us" sales pitch included, of course, and I did quickly receive a cancellation confirmation by eMail.
On the up side, I waited before making this report in case the company charged me additional charges after the trial period, but at this time (a couple of weeks after), no surprise charges have been billed.
