- Report: #261255
Complaint Review: Hughes - Germantown Maryland
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Author Confirmed
Why?
Hughes
11717 Exploration Lane Germantown, 20876 Maryland, U.S.A.
Phone:
301-428-5500
Web:
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Hughes lousey service and changed download threshold after company changed ripoff Germantown Maryland
I signed up with direcway originally. threshold was 400 mb in a 4 hour time frame which wasn't great but acceptable. hughes took over direcway and blam now you download 200mb in a 24 hour timeframe and no service for 24 hours, but yes you still pay. service goes off and on from time to time and same old song and dance when you call customer service so i don't even bother any more i just email but sos with direcway most didn't speak english worth a darn,strange since this is or was America.
Now since hughes it is FAP fair access policy some updates are a violation and if you auto update guess what you are offline so to speak for 24 hours. you can't browse you can't do anything unless you wait 10 minutes for the page to load tell me that is high speed internet thier adds say alway on and up to 7 times faster than dialup,yeah right when it is good it is good and when it is bad it just sucks
Gary
Lincoln, Missouri
U.S.A.
Now since hughes it is FAP fair access policy some updates are a violation and if you auto update guess what you are offline so to speak for 24 hours. you can't browse you can't do anything unless you wait 10 minutes for the page to load tell me that is high speed internet thier adds say alway on and up to 7 times faster than dialup,yeah right when it is good it is good and when it is bad it just sucks
Gary
Lincoln, Missouri
U.S.A.
