- Report: #1045289
Complaint Review: Hughsnet - Germantown Maryland
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Hughsnet
11717 Exploration Ln Germantown, 20876 Maryland, United States of America
Phone:
(301)425-5765
Web:
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Hughsnet Penalty for breach of contract when they breached first Germantown, Maryland
Signed up for hughsnet in November. Installer of system came out told them to place system anywhere they needed to but that it was a new roof and I only wanted one set of holes so please be careful at placement of equipment. The installer showed me placement I asked about the tree that was close to the equipment installer told me signal came from other direction. Started service, it was terrible. Thought it was because I ordered the slower speed. I went up on my service, still had problems. Called 2 or three more times with problems til the point I just started asking to discontinuing service. I was told there was a $350 fee. The reps kept trying to convince me to let them troubleshoot. After more than 6 hours in calls to them, a new modem, an upgrade in speed that I paid for the best I got from them was a credit for one months service and 2 gb of service. They finally sent a tech out, only to tell me that the system was set up in a place that it can not receive reception. Even knowing this they still made me pay $170 to disconnect service. I get penalized for the breach when they never set the service up correctly? Really? How can a contract be used to penalties me when the services where never set up correctly? I get no penalty for the fact that they agreed to provide me with working Internet and I paid every month on time. I get nothing for the damage to my roof, the equipment I bought to be able to use their modem. Terrible company, terrible customer service, one of those companies you hope get sued and go under.
