- Report: #272276
Complaint Review: Husky - Husky Pressure Washer - Pacific Missouri
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Author Confirmed
Why?
Husky - Husky Pressure Washer
2325 Husky Way Pacific, 63069 Missouri, U.S.A.
Phone:
636-257-3073
Web:
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Business Rating:
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Tell us has your experience with this business or person been good?
Husky - Husky Pressure Washer customer service all but non-existent Pacific Missouri
Bought a Husky 1700 pressure washer from Home Depot last spring. (2006)
Unfortunately I waited till this summer to pressure wash my deck.
Less than half way through, the pressure washer broke down. I tried to order parts from the Husky web site.
After many email exchanges, I was told their "new system" was not working and parts would be shipped when the "new system" was up and running. They could not tell me when that would be.
Tried to return the pressure washer to Home Depot explaining the difficulties I was having obtaining repair parts. Home Depot said there was a 90 warranty and would not take the pressure washer back.
I called the customer service number on the pressure washer and got a recorded message telling me to log on to the Husky web site. What would one do if one did not have a computer?
So, where am I now. I have a deck that is half cleaned and a pressure washer I have no idea when or if I can get parts to repair the @$%* thing.
Ah! I have an idea. Think I'll go to Lowes!
Bill
Ellicott City,, Maryland
U.S.A.
Unfortunately I waited till this summer to pressure wash my deck.
Less than half way through, the pressure washer broke down. I tried to order parts from the Husky web site.
After many email exchanges, I was told their "new system" was not working and parts would be shipped when the "new system" was up and running. They could not tell me when that would be.
Tried to return the pressure washer to Home Depot explaining the difficulties I was having obtaining repair parts. Home Depot said there was a 90 warranty and would not take the pressure washer back.
I called the customer service number on the pressure washer and got a recorded message telling me to log on to the Husky web site. What would one do if one did not have a computer?
So, where am I now. I have a deck that is half cleaned and a pressure washer I have no idea when or if I can get parts to repair the @$%* thing.
Ah! I have an idea. Think I'll go to Lowes!
Bill
Ellicott City,, Maryland
U.S.A.
2 Updates & Rebuttals
Customer Service Manager
Elk Grove Village,Illinois,
U.S.A.
Husky PowerWasher Customer Service Team
#2UPDATE Employee
Wed, February 04, 2009
Bill, I represent the Husky PowerWasher Customer Service Team. Please accept our apology for the experience that you had when trying to get in touch with our support staff. We would like an opportunity to make this right and resolve the issue to your full satisfaction. Please contact us at 630.789.7601 or [email protected] Thank you, Husky PW Customer Service Team
Brad
Pacific,Missouri,
U.S.A.
Wrong Husky
#3UPDATE Employee
Wed, September 10, 2008
Husky Corporation at 2325 Husky Way Pacific Mo 63069 manufactures petroleum dispensing equipment - if you have ever filled your car with gas you have probably used our products. Contact http://huskypowerwasher.com/ for details regarding Husky Power Washers
