- Report: #603282
Complaint Review: Hydroxatone - Urban Nurtition - Hoboken New Jersey
Reported By:
karen -
oneonta, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hydroxatone - Urban Nurtition
P.O. Box 1366 Hoboken, 07030 New Jersey, United States of America
Phone:
1-800-672-2259
Web:
hdroxatone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hydroxatone - Urban Nurtition This company is a ripoff in the worst way, they billed my card before the product arrived for 69.95. The "trial" period is a joke, plus the product caused a serious skin reaction that sent me to the Hoboken, New Jersey
I ordered this "trial offer" of a beauty product and they billed my account before I received the product. They billed it for the full price at that and it caused a serious reaction. I ended up going to the emergency room for the problem.
I called the company and was given a rma number to return the item (at my expense). Plus, I informed them of my reaction to the product and was not even told they were sorry. They said they would refund the money they had taken (by mistake, ha). I did receive the refund, but they continued to bill me and turned the "account" over to collections.
This company is the biggest ripoff I have ever seen and I have seen many of them. They are rude and have no clue what customer service even means. I was told that I had to pay 209.85 for a product that I am allergic to and had returned. Again, I had to pay for the return postage.
I have had to call this company repeatedly and go their website to try and resolve this problem. The one charge of 69.95 was refunded, but not the second charge. I even had to close the account due to being told that company would debit it again since several customers had this happen to them. The bank employee said this company was famous for debiting again for a different fee.
