- Report: #1471403
Complaint Review: Iberi Airlines -
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Iberi Airlines
United States
Web:
www.iberia.com
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Iberi Airlines Customer Service Supervisor refused to speak with me.
I had the misfortune of purchasing airline tickets on Iberia for myself and my family earlier in 2018 for a flight from Miami to Spain. I made an additional mistake of purchasing the tickets thru Travelocity. Other than for information purposes only, it makes no sense to purchase airline tickets or hotel reservations thru Travelocity instead of going directly to the airline or hotel. Many airlines or hotels will not deal with you directly if you book with Travelocity. So if you have a problem with your itinerary, it becomes a circus act trying to coordinate between both the airlines and the booking site.
Well, I needed emergency medical treatment for one month which started the week before my flight on Iberia for July 27th. I contacted Iberia and Travelocity to allow me to use my tickets at a later date without having to pay a penalty fee. I had paid good money for these tickets, and was not asking for anything more than what I had paid for. After several months of back and forth, their answer was no!
A week ago I called Iberia airlines directly and asked to speak to a supervisor: the supervisor's response was that she did not want to speak with me. I asked for her name and to speak to another supervisor, but I was refused. I was not being rude .
I don't think this would have happened with an American airline company. It seems to me that I will only use american airline companies in the future, to avoid this indirect discrimination from foreign airlines such as Iberia. I will also avoid booking flights on sites such as Travelocity
1 Updates & Rebuttals
Robert
Irvine,California,
United States
Wrong
#2Consumer Comment
Tue, January 15, 2019
First off, as you found out it is ALWAYS best to purchase tickets directly from the airline to avoid this "middle-man" issue. But it just isn't Travelocty, it is any reseller or travel agent. However, don't expect that in the situation you described that had you purchased it directly from the airline that they would be any more willing to do what you think(incorrectly) that you are entiled to.
As for "what you paid for". You paid for a seat on a specific flight on a specific date at a specific time...You FAILED to make that flight. Unless you bought a full fare fully refundable ticket, you can not make any changes or cancel the flight without penalty. Oh and how do you know you didn't buy a full fare ticket..very simple.
You specifically have to request that type of ticket and it would have been 2-3 times the price of the ticket you paid. So you bought a non refundable, non-changeable ticket. It wasn't non-refundable, non-changeable..well unless you have a very good reason. Oh and yes you did agree to this when you purchased the ticket. The type of situation that happened to you is specifically what Travel Insurance is for.
I don't think this would have happened with an American airline company.
- You think WRONG. You can search this site of many "reports" from people who bought a non-refundable and non-changeable ticket and are complaining because the airline won't allow them to change even though they have a "very good reason".
