- Report: #422912
Complaint Review: IdentityGuard.com - Chantilly Virginia
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IdentityGuard.com
www.IdentityGuard.com Chantilly, 20153 Virginia, U.S.A.
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IdentityGuard.com Rip Off Chantilly Virginia
They tell you that you can get your credit report on-line 24/7. I go to the website and try to get my report (after I waited 7 to 10 days for the PIN to come via snail mail) and they tell me the report isn't available because of some silly technical reason and that I'm to call an 800 number.
Well, that 800 number is always, "busy assisting other customers".
This was just like the same company I was signed up with. It could be the same wolf in another sheep's clothing for all I know.
Here's their trick . . . they count on customers giving up. They really can't afford to give you a credit report anytime 24/7. So, they fabricate a different silly techincal reason (that is of course always for MY protection) every time you try to get your credit report.
But, the real scam is when I call up and try to cancel (9 days after I paid them an annual fee) they are very uncooperative. Once again they came up with a whole bunch of "security questions" that are for my protection but didn't tell ME anything! When I asked to speak to a manager I was put on hold and left there.
No big deal, I called my credit card company and filed a dispute. Good-bye Identity Guard. Just another consumer rip-off company.
My long term problem is that I'm still looking for a legitiment company to do business with so I can get my credit score periodically. Anybody know of one?
Dave
McConnellsville, New York
U.S.A.
Well, that 800 number is always, "busy assisting other customers".
This was just like the same company I was signed up with. It could be the same wolf in another sheep's clothing for all I know.
Here's their trick . . . they count on customers giving up. They really can't afford to give you a credit report anytime 24/7. So, they fabricate a different silly techincal reason (that is of course always for MY protection) every time you try to get your credit report.
But, the real scam is when I call up and try to cancel (9 days after I paid them an annual fee) they are very uncooperative. Once again they came up with a whole bunch of "security questions" that are for my protection but didn't tell ME anything! When I asked to speak to a manager I was put on hold and left there.
No big deal, I called my credit card company and filed a dispute. Good-bye Identity Guard. Just another consumer rip-off company.
My long term problem is that I'm still looking for a legitiment company to do business with so I can get my credit score periodically. Anybody know of one?
Dave
McConnellsville, New York
U.S.A.
1 Updates & Rebuttals
Cristina
Bristow,Virginia,
U.S.A.
FREE CREDIT REPORT WEBSITE
#2Consumer Suggestion
Wed, February 11, 2009
Use www.annualcreditreport.com. It's free and you can use it once a year. I've used it every year for the past 3 years.
