- Report: #180223
Complaint Review: IGIA - Commerce California
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Author Confirmed
Why?
IGIA
Commerce, California, U.S.A.
Phone:
800-716-8667
Web:
N/A
Categories:
Business Rating:
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IGIA ripoff, took money for vacuum order. never got product or refund Commerce California
on november 21 I ordered off the television (I do not remember the channel) from IGIA, a vacuum cleaner. With it came other stuff. It was all automated, you buy 1 vac & get 1, plus the other things they offered with it all you have to do is pay s&h. well s&h alone was $72.50, total order was $187.32.
on nov. 23,'05 they took the money from our acct. I would call to find out where it was after quite a few weeks, the lady (and always the same lady would answer the phone) asked if I wanted a refund. the first 3 times I said I need the vacuum I ordered. she finally said they are on back order and it would take a few more weeks. after a few more weeks I called again.this time I wanted the refund. She(same lady) said it will take up to three weeks for the refund to be in my acct. the next time I called, she said it will be in our acct by jan 31'06. now we cant get them on the phone or by e-mail anymoore.( I filed acomplaint with the Federal Trade Commission).we have called Igia to talk to a supervisor & get a voice mail with no return calls or we get hung up on.I know I can't be the only ones they have done this to.look at all the money they took from everyone this is ridiculous.I was told by the FTC to write a letter to the company & tell them what I am doing. we can't even get an address. I don't think their web site is operating anymore.
Judith
San Bernardino, California
U.S.A.
on nov. 23,'05 they took the money from our acct. I would call to find out where it was after quite a few weeks, the lady (and always the same lady would answer the phone) asked if I wanted a refund. the first 3 times I said I need the vacuum I ordered. she finally said they are on back order and it would take a few more weeks. after a few more weeks I called again.this time I wanted the refund. She(same lady) said it will take up to three weeks for the refund to be in my acct. the next time I called, she said it will be in our acct by jan 31'06. now we cant get them on the phone or by e-mail anymoore.( I filed acomplaint with the Federal Trade Commission).we have called Igia to talk to a supervisor & get a voice mail with no return calls or we get hung up on.I know I can't be the only ones they have done this to.look at all the money they took from everyone this is ridiculous.I was told by the FTC to write a letter to the company & tell them what I am doing. we can't even get an address. I don't think their web site is operating anymore.
Judith
San Bernardino, California
U.S.A.
