- Report: #179306
Complaint Review: Igia - Lebanon Tennessee
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Author Confirmed
Why?
Igia
6960 E Eight Lebanon, 37390 Tennessee, U.S.A.
Phone:
800-709-2216
Web:
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Igia ripoff They took my money last Aug, 2005. Took double and never sent prouduct nor 1\2 money back Lebanon Tennessee
Last Aug. 13, 2005 I ordered off of the TV the Lazer Storm vacuum cleaner. I only ordered one set whitch included two vacuums and a free steamer, for steaming clothes, etc. the cost was suspose to be $156.85. The company I called 1-800-973-5714 for the ordering is different from the Customer Service number. They took out double of my money from my checking account of $313.70 on September 26, 2005.
The "Igia Company" has never sent me my order and has never put half of my money back into my account. I have called them over and over at both of their Customer Service numbers and most of the time I hold for up to an hour and they disconect me. I have gotten through to them several times now.
On Nov. 7, 2005 they told me I would have my money of $156.85 back into my Checking account in 15 to 20 days and my shipment would be out in 4 to 6 weeks. It never happened. Neither one. I kept calling and never could get through until Dec. 19, 2005 and I was told my money would be put into my account right away and my prouduct would be out in two weeks. It never happend. In Jan. 2006 I got through again and asked for the manager. She said they were sorry and that I would have my money back into my account in 2 weeks and my product in 4 to 6 weeks. Never happened.
I e-mailed them on Feb. 17, 06 and I have never heard from them. It is very difficult to get them on the phone. Also. I do not know the ordering address of them. Through trial and error I get a different ordering address evertime I called to find there address. Lebanon, Tenn. is only one of there many address. I do not know where My order was to come from as I used my checking debt card to order from. Address are given if you are paying by check. The phone number that I ordered from is now for Orange Glow.
The Customer Service numbers are 1-800-709-2216 and 1-800-716-8667. I am on dissability and I sure would like my money back. I thought in a wheelchair that the sweeper would have been easy for me to use.
Cheryl
Canton, Ohio
U.S.A.
The "Igia Company" has never sent me my order and has never put half of my money back into my account. I have called them over and over at both of their Customer Service numbers and most of the time I hold for up to an hour and they disconect me. I have gotten through to them several times now.
On Nov. 7, 2005 they told me I would have my money of $156.85 back into my Checking account in 15 to 20 days and my shipment would be out in 4 to 6 weeks. It never happened. Neither one. I kept calling and never could get through until Dec. 19, 2005 and I was told my money would be put into my account right away and my prouduct would be out in two weeks. It never happend. In Jan. 2006 I got through again and asked for the manager. She said they were sorry and that I would have my money back into my account in 2 weeks and my product in 4 to 6 weeks. Never happened.
I e-mailed them on Feb. 17, 06 and I have never heard from them. It is very difficult to get them on the phone. Also. I do not know the ordering address of them. Through trial and error I get a different ordering address evertime I called to find there address. Lebanon, Tenn. is only one of there many address. I do not know where My order was to come from as I used my checking debt card to order from. Address are given if you are paying by check. The phone number that I ordered from is now for Orange Glow.
The Customer Service numbers are 1-800-709-2216 and 1-800-716-8667. I am on dissability and I sure would like my money back. I thought in a wheelchair that the sweeper would have been easy for me to use.
Cheryl
Canton, Ohio
U.S.A.
