Wgregory
Shelbyvillle,#2Consumer Comment
Sun, February 15, 2009
I did not post here to unfairly roast any company or individual. Infusionsoft.com did have some customer service issues with us just after Christmas of '08 thru early Jan. 09. I applaud Ripoff Report for providing the forum for me to blow off some steam and to give me some leverage to resolve my issues. We had some customers service problems but they have all been fully resolved. I believe that since every company has humans working for them, humans will make human mistakes. One way to measure a company is how they respond to customer relations difficulties. For this I must say that Infusionsoft.com eventually responded to all of my concerns. I received a full refund plus the bonuses that I was promised when I agreed to try their service. There seemed to be some kind of disconnect between what the sales team was promising and what the support team was aware of. I must say that difficulties aside, at the end of the day, Infusionsoft is a reputable company they care about their customers, and they do go that extra mile to do what's right.