- Report: #1431608
Complaint Review: Instantly Vivid - Greensboro North Carolina
Reported By:
Sharon -
South Beloit, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Instantly Vivid
2941 Battleground Ave STE# 39282 Greensboro, 27408 North Carolina, United States
Phone:
(855) 412-3144
Web:
N/A
Categories:
Business Rating:
(0)
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Instantly Vivid Reneged on their introductory offer of a fee of less than $10.00, including shipping, for a single trial of (1)skin cream and (2) eye cream. Greensboro North Carolina
On 01/11/2018 I was charged three separate charges for the two products - $4.90; $2.49; and $4.95. These were the charges which I expected to receive for trying the "instantly vivid repair cream" and the "instantly vivid eyes". Ordering this trial package of each product (which I received) via the internet ad was all the contact that I had with that company. A shipment of one of each of these products did come to me.
Then, to my surprise, another container of each product was delivered to me, unordered, on 02/15/2018. I telephoned their number (855-412-3144) and spoke with an unidentified woman and asked why was this sent to me. I was told that it was automatically sent when I did not cancel after a certain number of days, perhaps 14. She said that had been in the ad. I do not recall seeing that and received only the shipping paper with monimal information on it, in the delivery of the trial packages of the two products.
This "representative" never told me of the markup in prices or the second charge added on Jan. 25 and Jan. 26 for the single January shipment for which I had already been billed on January 10, 11 and 12, 2018.
I told her to cancel my account; no more shipments. She made several offers, including less frequent shipments before she would agree to cancel my account.
Today I received the charge (my charge card bill): Jan. 25 INSTANTLY VIVID 36855-412-3144NC - $89.87
Jan. 26 INSTANTLY VIVID 37855-412-3144NC - $88.99
Feb. 10 INSTANTLY VIVID 31855-412-3144NC - $4.95
Feb. 11 INSTANTLY VIVID 36855-412-3144NC - $89.87
Feb. 12 INSTANTLY VIVID 37855-412-3144NC - $88.99
So INSTANTLY VIVID is billing me $362.67 for 2 unordered products in February 2018 plus additional charges on the one-time only product delivery. In January 2018, the same 2 products, which I did order one time, were billed to me for $12.34, the price advertised in the on-line ad.
I did not agree to the second shipment of products. It looks like I was charged twice for the January shipment of two products. Fraudulent billing!
I would never have agreed to the prices also charged for these products in February. I object to the unauthorized billing on my credit card. These are fraudulent business practices. I want the January 25 and 26 charges as well as the February charges cancelled. If shipping packages, including postage, are provided, I will gladly return the unordered, unauthorized products.
1 Updates & Rebuttals
Mary
Cleveland,Texas,
United States
Instantly Vivid = Instantly Ripped Off
#2Consumer Comment
Sat, June 30, 2018
I carefully read the online ad for the samples and nowhere in it was there any mention of an automatic shipment or a mention of what future purchases would cost. That is the only reason I went ahead and purchased the products for that one time. I expected that when the shipment came, there would be an offer in it for additional shipments, but there was nothing of that sort in the box. I would never sign up for automatic shipment and charges before trying a product to see if I like it.
Luckily for me, my credit card company declined the attempted charge for another shipment and notified me so I could approve or disapprove the charge. I immediately cancelled my card and am having a new card issued. I could have just permanently blocked Instantly Vivid, but I no longer trust them and wasn't comfortable keeping the card in case they changed their name and tried to charge it again in the future. Any company that would blatantly hide the fact that future shipments would be made and the cost of those future shipments is not an honest company.
The company has already damaged its reputation by not clearly putting this information in their ad and on the billing page. If they want to remedy that, this information should be largely displayed in both these areas because if it was there, I could not find it!
It's really too bad, because the products may be good. I felt I could trust them because Kathy Lee Gifford left her TV job for this company and has attached her name to it. If she is any kind of good business person, she will set this straight right away before any more damage is done!
