Instrumentalley
Providence,#2REBUTTAL Owner of company
Wed, December 17, 2008
This guy is crazy!!! He never called us, only emailed a few times. He ordered a mandolin package, why would we tell him we did not have an order for him and then ship one?? Frank Cowans is psychotic! We could not issue a credit to his credit card, we tired three times. He never told us the card he used was expired. We had to end up sending him a refund check. His refund was received in a timely manner.
Peter
Pony,#3Consumer Comment
Tue, August 05, 2008
Why haven't you simply picked up the telephone and CALLED this business? It would seem to me that you could have resolved the majority, if not ALL of your issues through a few minutes of interactive dialogue. What is the point of email, when you want an answer immediately, yet have to wait for the other person to receive, read, and reply to your message?
No service
Dublin,#4Author of original report
Mon, August 04, 2008
IA responded to my multiple email to them regarding refund. They stated the check was in the mail. Still waitng after one week. They must use pony express. If you have need to get a response from this company remember to flood their inbox with the same message. It's the only method that works, see earlier post.