- Report: #165555
Complaint Review: Internet Speedway - Internet
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Author Confirmed
Why?
Internet Speedway
www.ispeedway.com Internet, U.S.A.
Phone:
888-877-3336
Web:
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Internet Speedway 30 day trial ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!
My case is almost identical to those submitted by Arturo of Orlando and Jack of Utah. To quote Jack:
I heard an add about Internet Speedway (hereafter referred to as IS) on the radio. I called them and was told that to receive information about the company I must pay $9.97 (S and H). I paid by credit card and the information arrived in about 7 days. The information was a CD, a video and a few papers.
I took a look at the cd and decided it wasn't worth my time - they didn't give you any substantial information about the products you could sell or what they would cost. Also, they talked about earning a commission on sales. Big deal. This wasn't an information package as they advertised, it was an obvious info-mercial that would tie you to them forever, and I suspected the only real money to be made was by them for their various monthly services. I pitched it in the garbage.
The only part of Jack's statement that I am not 100% in agreement with is when he said: My mistake was not reading the small print on the outside of the box stating that the program had to be returned in 30 days for a full refund." I don't think this was a mistake on our part at all because 1. I didn't see any fine print at all (remember, I wasn't looking for it - the ad said it was a free cd - Jack said it was printed on the box) and 2. I was told nothing about a 30 day trial offer and nothing about having to return the "package" when I gave them my credit card number for the shipping & handling charge.
I totally agree with Jack & Arturo on the next two statements:
I did not know this was a program, I was told it was information only
When my next credit card statement arrived I was being charged 59.95 by IS.
I called IS after the first charge appeared on my statement. The customer service representative said "didn't you read the terms and conditions". I told him that I had not and that I wasn't expecting nor had I agreed to any further terms and conditions because nothing was said about it on the radio ad, or when I called them and agreed to pay them $ 9.95 shipping & handling. Without saying another word, the customer service rep switched me to a voice mail announcement. I have no idea who the guy was but I left a message and never got a call back.
Today, I called the company twice again: This first guy disconnected me after I told him I wanted a credit back for the $ 59.99. After another 20 minute wait on the phone, the second guy told me they would review the "recorded sales call" to see if I was told about the 30 day trial. I told him go ahead because there was certainly no mention of it in our conversation - I don't do 30 day trials for this very reason. He said it would take three business days and to call them back for the outcome. At least he was civil.
Today, I found another charge for $ 59.99 from IS (it wasn't on my previous statement). I did a google search and I found the ripoffreport.com website and five previous reports here on Internet Speedway. After reading what happened to Jack, I decided to cancel my credit card and to get a new credit card account with new cards (They have been expedited and will be here by Friday).
I intend to report these guys to the Better Business Bureau, the Illinois Attorney General's Office, the Arizona Attorney General's Office, and anyone else who might have jurisdiction over Internet Speedway. These guys are total rip-off artists and hopefully will be shutdown soon, but in the meantime, like Arturo said: "BEWARE OF INTERNET SPEEDWAY."
Joel
New Lenox, Illinois
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
I heard an add about Internet Speedway (hereafter referred to as IS) on the radio. I called them and was told that to receive information about the company I must pay $9.97 (S and H). I paid by credit card and the information arrived in about 7 days. The information was a CD, a video and a few papers.
I took a look at the cd and decided it wasn't worth my time - they didn't give you any substantial information about the products you could sell or what they would cost. Also, they talked about earning a commission on sales. Big deal. This wasn't an information package as they advertised, it was an obvious info-mercial that would tie you to them forever, and I suspected the only real money to be made was by them for their various monthly services. I pitched it in the garbage.
The only part of Jack's statement that I am not 100% in agreement with is when he said: My mistake was not reading the small print on the outside of the box stating that the program had to be returned in 30 days for a full refund." I don't think this was a mistake on our part at all because 1. I didn't see any fine print at all (remember, I wasn't looking for it - the ad said it was a free cd - Jack said it was printed on the box) and 2. I was told nothing about a 30 day trial offer and nothing about having to return the "package" when I gave them my credit card number for the shipping & handling charge.
I totally agree with Jack & Arturo on the next two statements:
I did not know this was a program, I was told it was information only
When my next credit card statement arrived I was being charged 59.95 by IS.
I called IS after the first charge appeared on my statement. The customer service representative said "didn't you read the terms and conditions". I told him that I had not and that I wasn't expecting nor had I agreed to any further terms and conditions because nothing was said about it on the radio ad, or when I called them and agreed to pay them $ 9.95 shipping & handling. Without saying another word, the customer service rep switched me to a voice mail announcement. I have no idea who the guy was but I left a message and never got a call back.
Today, I called the company twice again: This first guy disconnected me after I told him I wanted a credit back for the $ 59.99. After another 20 minute wait on the phone, the second guy told me they would review the "recorded sales call" to see if I was told about the 30 day trial. I told him go ahead because there was certainly no mention of it in our conversation - I don't do 30 day trials for this very reason. He said it would take three business days and to call them back for the outcome. At least he was civil.
Today, I found another charge for $ 59.99 from IS (it wasn't on my previous statement). I did a google search and I found the ripoffreport.com website and five previous reports here on Internet Speedway. After reading what happened to Jack, I decided to cancel my credit card and to get a new credit card account with new cards (They have been expedited and will be here by Friday).
I intend to report these guys to the Better Business Bureau, the Illinois Attorney General's Office, the Arizona Attorney General's Office, and anyone else who might have jurisdiction over Internet Speedway. These guys are total rip-off artists and hopefully will be shutdown soon, but in the meantime, like Arturo said: "BEWARE OF INTERNET SPEEDWAY."
Joel
New Lenox, Illinois
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
