• Report:  #1911

Complaint Review: INTERSHOP Communications Inc - San Francisco California

Reported By:

INTERSHOP Communications Inc
600 Townsend Street, Suite 500 West San Francisco, 94103 California, U.S.A.
Tell us has your experience with this business or person been good? What's this?
This goes back all the way to 1997. Intershop was doing a beta test of some of their e-commerce software. I was one of their beta testers. My job was to evaluate their software and report any bugs that I found back to the company before they released their publicly sold product. They provided me with a beta copy (pre-release) to test with. They made several promises to beta testers, one of which was that the would discount a $12500 software package to me at a cost of $5000, if I flew out to their office in San Fransisco for training.

I flew from Knoxville to San Fransisco at my expense, and paid them $5000. They told me that I would receive a retail copy of the software when it was released. I trusted them.

I called them several times in the months that followed, and never received my software. I moved to Chicago in late 1997, and attempted to resolve the problem again. No response. I contacted a local lawyer who told me that I would have to find a lawyer in the San Fransisco area to try and collect it for me. I tried again by phone several times. I figured a lawyer would cost me more than the $5000 I was trying to get back.

In August of 1998, I tried again, and was told to communicate with Al Powell in their company. I started communicating with him via telephone, but he soon stopped accepting my calls. I started sending him email, and kept copies. He admitted that his accounting department accepted my $5000, but still refused to either pay me back the $5000, or even a reduced amount that I was willing to accept.

Is there anything you can do to help me? I found out about you on television.



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