- Report: #1457170
Complaint Review: Invicta watch repair service center - Sandy Utah
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Invicta watch repair service center
Sandy, Utah, United States
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Invicta watch repair service center Lied about parts availability Sandy Utah
Well I 've heard the horror stories about Invicta service center and now I know they are all true. I purchased a used no longer produced model and wanted the battery replaced and the 8 external case screws replaced as someone had damaged them using the wrong size screwdriver. Before commiting to the purchase I called Invicta (waited 10 minutes on hold even though it said I was caller # 1) to insure they had the parts. Danella assured me they did after checking with a technician. After I received the watch I called AGAIN to make sure the had the parts (again put on hold...every time I called it said I was caller 1 but hold time was at least 10 minutes) Danella said they had the parts. Paid them $28 for return shipping UP FRONT then I sent them the watch paying for shipping. I get an email invoice and see that it lists only 4 the 8 screws. It took me 2 1/2 hours and 4 phone calls to finally get Austin (who never returned my calls or answered my email) to tell me they only had 4 of the screws in stock and can't get the other 4 and with the battery change it would cost me $110...$8 a screw and $39 per battery (it takes 2). I can't return the watch and I don't want to sink more money into it and not have it properly fixed. I told them to send the watch back to me.
