- Report: #1425473
Complaint Review: iolo.com -
Reported By:
Michelle -
MANDEVILLE, Louisiana, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
iolo.com
United States
Web:
iolo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
iolo.com Horrible Customer Service. An email response where they arbitrarily close your ticket without a response. I had a legitimate request that they re-send the link for a purchase that I did not know needed to be done again. They simply denied that it existed and when I proved it to them by the email they said they would re-send the link. When they did not re-send the link I tried contacting them and they simply closed my ticket without doing it. Internet
iolo.com Horrible Customer Service. An email response where they arbitrarily close your ticket without a response. I had a legitimate request that they re-send the link for a purchase that I did not know needed to be done again. They simply denied that it existed and when I proved it to them by the email they said they would re-send the link. When they did not re-send the link I tried contacting them and they simply closed my ticket without doing it. But this is really not new. I had similar experience when I converted to SM Professional. And when their system wiped out a SSD - though that was my fault because I did not understand THEIR instructions and I did not get a response when I asked for support. and on and on with very bad customer service No Response from Customer Service - Closed ticket without responding and iolo.com
