- Report: #119744
Complaint Review: IPA Advisory & Intermediary Services - Buffalo Grove Illinois
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IPA Advisory & Intermediary Services
1275 Barclay Boulevard Buffalo Grove, 60089 Illinois, United States of America
Phone:
847-808-7736
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REVIEW: IPA commitment to 100% customer satisfaction, IPA - International Profit Associates implemented strategic changes to insure clients business success, focusing on finding ways to help small & medium size companies make improvements to both their short-term and longer-term profitability & creating a secure future. Buffalo Grove Illinois*UPDATE: Ripoff Report REVIEW - International Profit Associates recognized by Ripoff Report Corporate Advocacy Program as a safe business service - IPA pledges to always resolve any issues, feel safe, confident & secure when doing business with IPA
Ripoff Report REVIEW:
Editor's UPDATE: Positive Rating and Recognition has been given to IPA International Profit Associates for its Commitment to Excellence in customer service.
Ripoff Report's review of IPA uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns, more importantly IPA is concerned with the new growth and success of their clients business and, IPA is listening carefully to what its clients are saying. After all, when becoming creative to make things better, making changes for the benefit of the business sometimes comes hard like any good lesson.
One top executive of the company stated to Ripoff Report, that IPA's corporate philosophy is based on the premise that IPA will advance itself through first advancing its clients. Their process starts by identifying what clients want, then reinforcing and continuing with its work, which ultimately leads to Client Company Life Cycle Management - what clients needs as they grow from start-up to maturity continuing through exit strategy and retirement for the business owner.
Ripoff Report has confirmed that IPA's approach to business includes a total corporate quality assessment. The result of which, leads to continual dedication to quality operations, client and employee relations, and innovation management. Ripoff Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
It is our opinion that large and small business owners can feel confident in the fact that IPA has worked with thousands of businesses in Canada and the United States. They are a full business development company and innovators in their field and have successfully helped thousands of businesses by providing new and innovative ideas and solutions for almost every type of business imaginable.
IPA recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation IPA has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our review, which included discussions with IPA Senior Management, Ripoff Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about IPA International Profit Associates Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== IPA Advisory & Intermediary Services ripoff harsh and abusive Director - Ross Aria Ripoff Why would you want to do business with these people? Buffalo Grove Illinois
On Monday, 11/22/04, a representative from IPA Advisory & Intermediary Services, LLC came to my office to discuss how he might be able to help me refinance a business loan that I have through the SBA. At the end he convinced me to allow an associate of his to come in and analyze my company for a price of $1250.00. The analyst was scheduled to arrive on Tuesday, 11/30/04.
After discussing this with my accountant and some other confidants and running some analysis based on various cost scenarios, the overall financial advantage of working with IPA Advisory & Intermediary Services, LLC did not seem to make sense.
So on the following day, 11/23/04 I sent Ross Ario, a Director at their Buffalo Grove, Illinois office, a short fax indicating that I had changed my mind and requesting that they cancel the appointment. Certainly a weeks notice would be enough time to reschedule the analyst and would not waste their time or money.
Today, 11/24/04, I received a call from Ross Ario indicating that he was not pleased by my decision to cancel the appointment. He began to cross-examine me about why I had changed my mind and I told him I had an MBA and could run the numbers using some what if cases and after I had the opportunity to do so what they were propsoing did not make sense. He asked me a few more questions and then called me a liar.
So I hung up!
About fifteen minutes later Ross Ario called again. His opening remark was I think we were disconnected.
I replied no, I hung up on you.
He then said, "The biggest challenge I have in my job is dealing with people who are idiots." Blah, Blah, Blah.....
I said almost not believing my ears - actually several times in a row - "Did you just call me an idiot?"
He finally replied, "As I said, the biggest challenge I have in my job is dealing with people who are idiots. Did I stutter?"
Enough of this crap I thought, I hung up a second time.
Maybe two hours later, I receive a third call from Ross Ario. I think to set the record straight. This time he proceeds to tell me that he was not calling me an idiot, but that he was simply calling me a liar and have a happy holiday.
I suppose that setting the record straight and wishing me a happy holiday would somehow make me feel that doing business with IPA Advisory & Intermediary Services, LLC was a good idea.
I have several questions.
What charm school did Ross Ario go to that gave him the idiotic idea that calling a potential customer a liar and an idiot would help him close a deal?
What was Ross Ario's motivation? Close the deal or kill the client?
And gee, did he have to call me three times?
Why would anyone in their right mind want to provoke a customer to take the kind of action that I am taking at this moment? How could my anger and wrath be helpful to their business?
Why would anyone ever want to do business with IPA Advisory & Intermediary Services, LLC? I will NEVER do business with these people.
As far as I am concerned, if I can do harm to their business model by writing a negative letter like this then I will be all to happy to do so on every occasion I get.
Mark Rochester, New York
U.S.A.
Editor's UPDATE: Positive Rating and Recognition has been given to IPA International Profit Associates for its Commitment to Excellence in customer service.
Ripoff Report's review of IPA uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns, more importantly IPA is concerned with the new growth and success of their clients business and, IPA is listening carefully to what its clients are saying. After all, when becoming creative to make things better, making changes for the benefit of the business sometimes comes hard like any good lesson.
One top executive of the company stated to Ripoff Report, that IPA's corporate philosophy is based on the premise that IPA will advance itself through first advancing its clients. Their process starts by identifying what clients want, then reinforcing and continuing with its work, which ultimately leads to Client Company Life Cycle Management - what clients needs as they grow from start-up to maturity continuing through exit strategy and retirement for the business owner.
Ripoff Report has confirmed that IPA's approach to business includes a total corporate quality assessment. The result of which, leads to continual dedication to quality operations, client and employee relations, and innovation management. Ripoff Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
It is our opinion that large and small business owners can feel confident in the fact that IPA has worked with thousands of businesses in Canada and the United States. They are a full business development company and innovators in their field and have successfully helped thousands of businesses by providing new and innovative ideas and solutions for almost every type of business imaginable.
IPA recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation IPA has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our review, which included discussions with IPA Senior Management, Ripoff Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about IPA International Profit Associates Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== IPA Advisory & Intermediary Services ripoff harsh and abusive Director - Ross Aria Ripoff Why would you want to do business with these people? Buffalo Grove Illinois
On Monday, 11/22/04, a representative from IPA Advisory & Intermediary Services, LLC came to my office to discuss how he might be able to help me refinance a business loan that I have through the SBA. At the end he convinced me to allow an associate of his to come in and analyze my company for a price of $1250.00. The analyst was scheduled to arrive on Tuesday, 11/30/04.
After discussing this with my accountant and some other confidants and running some analysis based on various cost scenarios, the overall financial advantage of working with IPA Advisory & Intermediary Services, LLC did not seem to make sense.
So on the following day, 11/23/04 I sent Ross Ario, a Director at their Buffalo Grove, Illinois office, a short fax indicating that I had changed my mind and requesting that they cancel the appointment. Certainly a weeks notice would be enough time to reschedule the analyst and would not waste their time or money.
Today, 11/24/04, I received a call from Ross Ario indicating that he was not pleased by my decision to cancel the appointment. He began to cross-examine me about why I had changed my mind and I told him I had an MBA and could run the numbers using some what if cases and after I had the opportunity to do so what they were propsoing did not make sense. He asked me a few more questions and then called me a liar.
So I hung up!
About fifteen minutes later Ross Ario called again. His opening remark was I think we were disconnected.
I replied no, I hung up on you.
He then said, "The biggest challenge I have in my job is dealing with people who are idiots." Blah, Blah, Blah.....
I said almost not believing my ears - actually several times in a row - "Did you just call me an idiot?"
He finally replied, "As I said, the biggest challenge I have in my job is dealing with people who are idiots. Did I stutter?"
Enough of this crap I thought, I hung up a second time.
Maybe two hours later, I receive a third call from Ross Ario. I think to set the record straight. This time he proceeds to tell me that he was not calling me an idiot, but that he was simply calling me a liar and have a happy holiday.
I suppose that setting the record straight and wishing me a happy holiday would somehow make me feel that doing business with IPA Advisory & Intermediary Services, LLC was a good idea.
I have several questions.
What charm school did Ross Ario go to that gave him the idiotic idea that calling a potential customer a liar and an idiot would help him close a deal?
What was Ross Ario's motivation? Close the deal or kill the client?
And gee, did he have to call me three times?
Why would anyone in their right mind want to provoke a customer to take the kind of action that I am taking at this moment? How could my anger and wrath be helpful to their business?
Why would anyone ever want to do business with IPA Advisory & Intermediary Services, LLC? I will NEVER do business with these people.
As far as I am concerned, if I can do harm to their business model by writing a negative letter like this then I will be all to happy to do so on every occasion I get.
Mark Rochester, New York
U.S.A.
1 Updates & Rebuttals
Peter
Rochester,New York,
U.S.A.
I side with the client
#2UPDATE EX-employee responds
Fri, December 31, 2004
I am an ex-employee of IPA Advisory and Intermediary division and the one who initially visited this client.
First, allow me to say that I worked for IPA A&I for only two weeks.
Second, allow me to say that Mark was a gentleman.
In Training at A&I we are taught that if you are in this business for the money, it is the wrong reason! So, in training for this position of regional director I really thought that I was there to help the Small to Medium business owner in raising money or to sell/buy a business.
In reality, this is far from the truth and at the same time is the truth, allow me to explain!
At A&I the trainees are taught that business owners are not very objective people and for the most part this is correct. Business owners have large egos and are usually courageous people because they have the chutzpah to even start a business. This for the most part makes them less objective because they are very close to the day-to-day happenings and they really do not see that the business is failing, banks turning them down, not prepared to sell the business, etc.
Usually, the business owner tries to do things that they are not very good at when they should leave it to someone else. Case in point, raising money for debt or equity OR selling their business. Doing this is a full time job, yet the business owner will try and run his day-to-day business and also try and raise money. I don't care how smart a business owner is or how many hours they work they cannot do both jobs. And this is where A&I comes in, we were supposed to help them and in my mind this was admirable!
Where the A&I tactics fall short is that each client visit is a hard and confrontational meeting. As a regional director I was suppose to take the lead and make sure the business owner knows that I am there, I am in charge and you (the owner) need me more than I need you!
We are supposed to convince the owner that having a business analyst come in is the best thing that they can do. If the owner puts up resistance we are allowed to use any tactic at our disposal, including accusing them of being irrational.
Here is an example of what A&I allows the regional directors to say to potential clients:
I don't mean to be offensive, but has your ego always gotten in the way of you making rational decisions?
I don't mean to be offensive but who's running your business the economy or you?
Basically, we are there to intimidate the owner into signing on with A&I for $750.00 - $3000.00 for an analyst to come in, right then and there! If we encounter resistance we are to either blow up the meeting by pissing them off or just hand them a card and say have a nice day and leave!
I truly believe that A&I could be a very good option for a small to medium business owner if it was not such a hit and run operation. On top of that, what the owner initially gets for their money is not worth the paper it is written upon.
In my two weeks with the company I had visited many clients that have had problems with IPA in the past, to the tune of losing tens of thousands of dollars and getting nothing for it. In actuality, my job was to get the IPA/A&I foot in the door and they would go after the big money later.
I feel that this is a good business and could benefit the business owners, if it was approached differently by IPA/A&I and not set up like a hit and run operation.
Is this business un-ethical, if it was set up and handled correctly, the answer is NO!!!!
The problem is that this type of business is not regulated and whether it is a George S. May consulting firm or IPA/A&I they do use borderline un-ethical, hard pressure tactics.
The thought is, can a person really deal with an egotistical, irrational, shortsighted business owner who thinks that his accountant can raise money?
First of all an accountants job is to make your business look bad to the IRS to save on taxes. To sell a business or raise money, a professional needs to make the business look attractive which is totally contrary to an accountant's role.
So, in essence business owners are the most less objective people that I know, face it some of them are really and truly pompous asses. I personally know some where their businesses are failing but cannot see the forest through the trees and are too egotistical to ask for help..!!!
Does this make the IPA / A&I tactics right, the answer to that is also NO..!!!!!
IPA/A&I could make this business admirable and much more professional but then again dealing with shortsighted business owners is very tough.
Calling business owners names is totally wrong and very un-professional.
My apologies to Mark for the names that he was called.
