- Report: #70587
Complaint Review: Island Dinette - Farmingdale, New York
-
Author Not Confirmed
Why?
Island Dinette
266 Main Street Farmingdale,, 11735 New York, U.S.A.
Phone:
631-249-2488
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Island Dinette ripoff, liars, no credit, rude, inconsistant Farmingdale, New York
*Consumer Suggestion: the manufacturers cannot cancel an order once it has shipped
*Consumer Suggestion: the manufacturers cannot cancel an order once it has shipped
*Consumer Suggestion: the manufacturers cannot cancel an order once it has shipped
*Consumer Suggestion: Don't Give Up !!! Retailers like this infuriate me. I too made the huge mistake of ordering
*REBUTTAL Individual responds: It took about 2 months of constant calling but I got my Refund
I ordered a kitchen table and 4 chairs on July 28th, which I paid in full on my credit card. They told me it would take 8-12 weeks. When I called in the beginning of October, they told me it would be in at the end of October. I called back again and told them if it was going to be longer b/c if so I would like to cancel the order. They came back to me saying it would be another 4-8 weeks. So I told them I would like to cancel and be reimbursed for the full amount of $1731.30. I spoke with John Lopez, the manager, who told me he would personally cancel it with the accounting department. This was on October 16th.
I asked if he could fax me something so I would have it in writting to state that it was cancelled and that I would be getting the 100% credit. He told me he couldn't and that my invoice number is now my cancellation number. I called back 2 days later just to verify that my order was cancelled and the woman told me that John had taken care of it and I would see the credit, in full, on my next credit card statement. I did not. So, I called back several times, each time telling me that they would call me back, which NEVER happened.
I called back today, October 28th, to speak with John to find out why my credit card had not been credited. He told me that's b/c accounting would not cancel the order b/c it was already being shipped and that I would be receiving it in 2-3 weeks. I then spoke with Andre Edwards, the president, told him that I cancelled the order on 10/16th with John, called back to verify it was cancelled and now find out it wasn't.
Andre told me that he had to call accounting, but if it's on it's way that I'm stuck with it. I told him that the second I cancelled the order, I ordered another table from a different place and I received it in 5 days. He tried to turn it around saying that if he gave a credit to everyone who wanted to cancel their "custom" order he wouldn't make any money. I told him that I did not cancel it b/c I didn't want it, I cancelled it b/c I wasn't going to get it until sometime in mid November when I ordered it in July. All I want is a credit back on my card for the $1731.30.
I called my credit card company to see if I can get a chargeback, I also filed a complaint with BBB and Fox 5 Problem Solvers. If there is anything you can do, I would appreciate it. Thank you.
Michelle
Whitestone, New York
U.S.A.
I asked if he could fax me something so I would have it in writting to state that it was cancelled and that I would be getting the 100% credit. He told me he couldn't and that my invoice number is now my cancellation number. I called back 2 days later just to verify that my order was cancelled and the woman told me that John had taken care of it and I would see the credit, in full, on my next credit card statement. I did not. So, I called back several times, each time telling me that they would call me back, which NEVER happened.
I called back today, October 28th, to speak with John to find out why my credit card had not been credited. He told me that's b/c accounting would not cancel the order b/c it was already being shipped and that I would be receiving it in 2-3 weeks. I then spoke with Andre Edwards, the president, told him that I cancelled the order on 10/16th with John, called back to verify it was cancelled and now find out it wasn't.
Andre told me that he had to call accounting, but if it's on it's way that I'm stuck with it. I told him that the second I cancelled the order, I ordered another table from a different place and I received it in 5 days. He tried to turn it around saying that if he gave a credit to everyone who wanted to cancel their "custom" order he wouldn't make any money. I told him that I did not cancel it b/c I didn't want it, I cancelled it b/c I wasn't going to get it until sometime in mid November when I ordered it in July. All I want is a credit back on my card for the $1731.30.
I called my credit card company to see if I can get a chargeback, I also filed a complaint with BBB and Fox 5 Problem Solvers. If there is anything you can do, I would appreciate it. Thank you.
Michelle
Whitestone, New York
U.S.A.
5 Updates & Rebuttals
Michelle
Whitestone,New York,
U.S.A.
It took about 2 months of constant calling but I got my Refund
#2REBUTTAL Individual responds
Tue, December 02, 2003
It took about 2 months of constant calling but Island Dinette did finally refund my money in FULL.
Jimmy
Commack,New York,
U.S.A.
Don't Give Up !!! Retailers like this infuriate me. I too made the huge mistake of ordering
#3Consumer Suggestion
Tue, November 11, 2003
Retailers like this infuriate me. I too made the huge mistake of ordering a kitchen table and chairs and was given the same nonsense about back orders and delays. If you already have filed a complaint with the BBB good, if not I urge you to do so. You can file online at www.bbb.org. Also file a complaint letter with the State Attorney General's office at www.oag.state.ny.us Make sure you inform Island Dinette that you have filed complaints since each one needs to be answered by them (fax them a copy of the complaint letter). They think they are untouchable and don't care about you, but finally when enough complaints come in and those same rude, obnoxious morons start to feel that they may be out of a job (as in out of business), you'll see a definite turn around. Good luck and don't get mad, get even.
Jane
TownNC,North Carolina,
U.S.A.
the manufacturers cannot cancel an order once it has shipped
#4Consumer Suggestion
Tue, November 04, 2003
I have worked in the furniture business for several years, I wanted to give you a little inside information. The credit card company should be able to assist you in receiving a refund since you have not recieved any merchandise from this company. Does this furniture dealer have a re-stocking fee for cancellations? I would look into finding out if they do b/c once the furniture arrives to their warehouse they may try and charge you a restocking fee for cancelling the order. I can tell you that the manufacturers cannot cancel an order once it has shipped from the warehouse to the dealer, nor can an order be returned b/c a customer decides to cancel.
Jane
TownNC,North Carolina,
U.S.A.
the manufacturers cannot cancel an order once it has shipped
#5Consumer Suggestion
Tue, November 04, 2003
I have worked in the furniture business for several years, I wanted to give you a little inside information. The credit card company should be able to assist you in receiving a refund since you have not recieved any merchandise from this company. Does this furniture dealer have a re-stocking fee for cancellations? I would look into finding out if they do b/c once the furniture arrives to their warehouse they may try and charge you a restocking fee for cancelling the order. I can tell you that the manufacturers cannot cancel an order once it has shipped from the warehouse to the dealer, nor can an order be returned b/c a customer decides to cancel.
Jane
TownNC,North Carolina,
U.S.A.
the manufacturers cannot cancel an order once it has shipped
#6Consumer Suggestion
Tue, November 04, 2003
I have worked in the furniture business for several years, I wanted to give you a little inside information. The credit card company should be able to assist you in receiving a refund since you have not recieved any merchandise from this company. Does this furniture dealer have a re-stocking fee for cancellations? I would look into finding out if they do b/c once the furniture arrives to their warehouse they may try and charge you a restocking fee for cancelling the order. I can tell you that the manufacturers cannot cancel an order once it has shipped from the warehouse to the dealer, nor can an order be returned b/c a customer decides to cancel.
