Rhonda
Jax,#2Consumer Comment
Wed, November 30, 2005
I wanted to respond in regards to the service department at Jacksonville Chrysler Jeep Dodge. While I did not purchase my Chrysler from their dealership, I have received superb service as though I have been their customer since day one. My experience has shown that they are running a tremendous program as they have delivered on every promise made. That being said, since my car was purchased prior to the opening of their dealership, I never expected to receive such impressive customer service. On several unfortunate occasions I had to call on Rob, and Jim Brown to assist me with warranty repairs and each time my demands were met with prompt and courteous service. My previous experience with another dealer in town had not been as pleasant or equally glowing. It seems the norm these days, is that organizations can get "tight pockets" at pay-up time. Not the case with their service department. I never once encountered a roadblock or felt pushed around as my questions were answered and an accurate diagnosis was given each time. I especially want to credit Rob and Jim Brown for their exemplary service over the telephone. They both were compassionate and fair and never once disputed my needs. It is a rarity to encounter service people as top notch as that found in their service department and I for one am entirely appreciative for all that has been done for my Chrysler and me. While my car has had some issues, all have since been resolved. In closing, I would recommend their dealership to my friends and family because of the fair treatment I have received and continue to receive.
Mary
Middletown,#3Consumer Comment
Sat, November 26, 2005
How do you know the airbag's not working?
Mary
Middletown,#4Consumer Comment
Sat, November 26, 2005
How do you know the airbag's not working?
Mary
Middletown,#5Consumer Comment
Sat, November 26, 2005
How do you know the airbag's not working?
Richard
Eddy,#6Consumer Comment
Fri, November 25, 2005
If another dealers says that the seat tore up decause of a factory defect than take it to that dealership. you do not have to takr the car to the dealership you bought it from.