- Report: #378952
Complaint Review: JDC Wigs JDC Enterprises - Kent Washington
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JDC Wigs JDC Enterprises
12932 SE Kent-Kangley Rd Ste 370 Kent, 98030 Washington, U.S.A.
Phone:
888-710-0901
Web:
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JDC Wigs ,JDC Enterprises Took my money but never delivered my custom lace wig Kent Washington
On July 1, 2008 I placed an order with JDC Wigs for a 10" custom full lace wig. On JDC's website they claimed to be a Better Business Bureau accredited business and even had the BBB seal. A quick search on the BBB website supported their claim.
I paid a total of $220.97 using my debit card on my PayPal account. The wig was supposed to take 6-8 weeks to manufacture and ship out on or around August 29. The week of the shipment date I checked the order status online and the status read "Wig in Production".
I found that odd because the wig should have been in the "Final Stages" or prepared to ship by that time. It was not until 9/5 rolled in and I hadn't received anything that I decided to give JDC a call. I made a little inquiry about when I could expect my order, but no one got back to me.
I was taken aback by the lack of feedback because a had once purchased adhesive remover from them on Ebay and never had a delivery issue with them. On 9/8 I left them a message informing them that I would be filing a complaint with the BBB concerning their failure to deliver my order. Even with the BBB complaint JDC refused to deliver my wig. On 9/22 I filed a dispute with PayPal but it was futile because the wig itself takes 6-8 to make so the time period allowed to dispute the transaction would have elapsed anyway.
The following day I called the BBB concerning my complaint and was told that JDC Enterprises was not a BBB accredited business despite earlier findings on BBB's own website that stated otherwise. I was also told that if the business chooses not to respond to the complaint there was nothing more they could do but suggest contacting the Attorney General's Office. Surprisingly, when I checked the JDC website the BBB seal was no longer present.
Now their phone number doesn't even work. Everytime I call a machine says, "this mailbox does not exist". I contacted Washington Mutual (the bank that issued my debit card) on 9/27 and received a letter in the mail on 10/6 stating that since my transaction was authorized I could not dispute the charge and had to contact the merchant.
I never once stated in my claim to them that the transaction was unauthorized. My problem was that I never received the item from the transaction and all my efforts to resolve the situation whether it be by the merchant or other means has failed.
I've tried so many ways to resolve and settle this amicably but JDC has never once made an effort to contact me. When I first purchased from them things were wonderful. Now when I do a search on JDC Wigs all that pops up is experiences of people getting scammed, having their money taken and receiving items late or never getting them at all.
I've contacted so many agencies that I have lost count and yet no one can assist me. I have also contacted JDC on so many occasions that I must have phoned and emailed them hundreds of times. But they respond to none of my requests whether it be cordial or nasty.
I initially wanted JDC to just deliver what I paid for but I now demand a full refund. This business is beyond unprofessional and I deeply regret giving them my money.
Chanelle
Brooklyn, New York
U.S.A.
I paid a total of $220.97 using my debit card on my PayPal account. The wig was supposed to take 6-8 weeks to manufacture and ship out on or around August 29. The week of the shipment date I checked the order status online and the status read "Wig in Production".
I found that odd because the wig should have been in the "Final Stages" or prepared to ship by that time. It was not until 9/5 rolled in and I hadn't received anything that I decided to give JDC a call. I made a little inquiry about when I could expect my order, but no one got back to me.
I was taken aback by the lack of feedback because a had once purchased adhesive remover from them on Ebay and never had a delivery issue with them. On 9/8 I left them a message informing them that I would be filing a complaint with the BBB concerning their failure to deliver my order. Even with the BBB complaint JDC refused to deliver my wig. On 9/22 I filed a dispute with PayPal but it was futile because the wig itself takes 6-8 to make so the time period allowed to dispute the transaction would have elapsed anyway.
The following day I called the BBB concerning my complaint and was told that JDC Enterprises was not a BBB accredited business despite earlier findings on BBB's own website that stated otherwise. I was also told that if the business chooses not to respond to the complaint there was nothing more they could do but suggest contacting the Attorney General's Office. Surprisingly, when I checked the JDC website the BBB seal was no longer present.
Now their phone number doesn't even work. Everytime I call a machine says, "this mailbox does not exist". I contacted Washington Mutual (the bank that issued my debit card) on 9/27 and received a letter in the mail on 10/6 stating that since my transaction was authorized I could not dispute the charge and had to contact the merchant.
I never once stated in my claim to them that the transaction was unauthorized. My problem was that I never received the item from the transaction and all my efforts to resolve the situation whether it be by the merchant or other means has failed.
I've tried so many ways to resolve and settle this amicably but JDC has never once made an effort to contact me. When I first purchased from them things were wonderful. Now when I do a search on JDC Wigs all that pops up is experiences of people getting scammed, having their money taken and receiving items late or never getting them at all.
I've contacted so many agencies that I have lost count and yet no one can assist me. I have also contacted JDC on so many occasions that I must have phoned and emailed them hundreds of times. But they respond to none of my requests whether it be cordial or nasty.
I initially wanted JDC to just deliver what I paid for but I now demand a full refund. This business is beyond unprofessional and I deeply regret giving them my money.
Chanelle
Brooklyn, New York
U.S.A.
3 Updates & Rebuttals
Anonymous
Brooklyn,New York,
U.S.A.
I FINALLY RECEIEVED MY REFUND FROM JDC WIGS KENT, WASHINGTON!!!!!
#2Author of original report
Thu, February 26, 2009
The owner of JDC Wigs, Jackie Edwards, issued me a full refund for the wig the was never delivered (after 7 months of hell). I had been assisted by the Washington State Attorney General's Office and the Kent Police Department. I must give a special thank you to Det. Angie Galetti because without her persistence I may not have ever retrieved my money.
Anonymous
Brooklyn,New York,
U.S.A.
The Owner Of JDC Wigs aka JDC Enterprises Is Trying To Avoid A Lawsuit
#3Author of original report
Sat, October 11, 2008
According to others who have purchased from JDC ,the owner, Jackie Edwards is deliberately avoiding the complaints and pleas of the customers concerning their orders. And the website still continues to operate and take money from incoming orders even though the business intends to sell the company.
Anonymous
Brooklyn,New York,
U.S.A.
The Owner Of JDC Wigs aka JDC Enterprises is Looking For Buyers.
#4Author of original report
Tue, October 07, 2008
I want others to be more cautious and not land in my predicament with the potential lose hundreds or even thousands of dollars. The website is www.jdcwigs.com. and according to both bizbuysell.com and businessbroker.net the owner is selling the business for an asking price of $50,000. Many of their customers are cancer patients and it is not fair to take their hard earned money and disappear.
