- Report: #1398582
Complaint Review: Jen's Kid Boutique - Kilgore Texas
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Jen's Kid Boutique
1610 Us Highway 259 Kilgore, 75662 Texas, USA
Web:
https://jenskidsboutique.net/
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Jen's Kid Boutique aka Jennifer Farrow aka Jennifer Wood aka Jennifer Wood Farrow Jen's Kids Boutique aka Jennifer Wood Steals From Customers & Distorts Truth Kilgore Texas
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Jen's Kids Boutique aka Jennifer Wood aka Jennifer Farrow Wood, offers sales and layaway on upscale children's clothing.
On 6/16 I made a layaway with Ms. Wood. Her site did not function properly, neither allowing you to choose the 20% deposit she was offering at the time, nor allowing you to choose the duration of the layaway. Thus, I called her store, dealing directly with her. I placed the layaway, paid the deposit via CC and since it was a $300 dollar layaway I was given 90 days to pay it out, no weekly/monthly payments required.
Still, 3 weeks later I not only made a payment, I placed two more substantial layaways and paid my deposits on them as well, also by CC. I had spoken with Ms. Wood AT length about sizing on particular items since the brand tends to be all over the place. She made the sizing recommendation based upon a comparison between the average size and the clothes I was considering... or so she said. She also, unsolicited, made a suggestion for an outfit for my grandson, assuring me it was an exact color match to my granddaugther's Christmas attire. During this transaction, my card was charged the full purchase cost, not the deposit, which had to be corrected even though it was suggested I could just let it stand and the items would ship immediately. I was very forgiving of the mistake, but insisted it be done properly.
On 7/24 I created another layaway (we do all the kids annual shopping at one time), placing a $100 deposit on it. Again, this was done with Ms. Wood on the phone (phone records to confirm) who offered sizing recommendations. This layaway never appeared under my account on the web.
On 8/3, I placed my final layaway with her, then paid out two of the layaways. She and I discussed it at length and decided I would buy out the 2nd and 3rd which were only 24 and 25 days old at the time given there were 2 brands we'd never purchased before and might purchase more of if they met our approval.
By now, the layaways stood as follows:
6/16 - 6 weeks old, another 6 weeks before due to be paid out in full.
7/7 - paid in full
7/8 - paid in full
7/24 - not due out until 10/24
8/3 - Brand new
On 8/5 I received an email from Ms. Wood stating she didn't have my address - it is on my account and I could see it clearly, She also stated they had failed to pull and item, it had sold, and therefore would not ship. She informed me I would receive a $20 refund.
This refund was never posted to my card and remains unaccounted for.
I informed her I was not happy as it was my daughter's favorite outfit for her child and I didn't know how I would explain it to her. I was informed 'I am sorry' in a manner that made me feel my concerns were invalidated.
On 8/7 I received the two orders I paid for. The oufit she had suggest for my grandson did not REMOTELY match my granddaughter's dress. $39 worth of an oufit. Further, the outfit she had made a sizing recommendation on? It was so large that my granddaughter will not be able to wear it until late next summer, if then, and it is a winter oufit. $24 more.
Her gaffe's, mistakes, bad recommendations already came at a tune of $83.
By now I was very, very unhappy with the services provided by her and her store. I spoke with friends and family members and despite their advice that I cut ties, I tried to work things out.
ON 8/29 I emailed Ms. Wood and explained our frustrations. I was beyond polite, even doing the proper southern thing and making light of the outift she'd failed to ship... and I yet to have a credit for. I explained, in detail, my concerns revolving around 2 brands with wide sizing ranges for a single size. Informed her I would like to take them off the layaways (as I couldn't trust her recommendations any further, was there a choice?). In response I received an email suggesting I look at her site to make further purchases. At no point did she address the issue at hand, answer my questions or provide solutions.
It was clear this was not a relationship that could work.
ON 9/1 I emailed her and explained in a very lengthy email why we needed to terminate the relationship. At this point, she had $265 of my money, and I asked that she ship me 7 outfits (brands I trust) and she could keep the remaining $30 for her troubles. I tried my best to terminate the relationship on a positive note.
Ms. Wood subsequently emailed me on 9/3 and said she'd decided to cancel my layaways and I would receive no money back. She engaged in revisionist history, trying to distort fact to justify her theft of my money. "Blame the customer" at the worst for her and her store's failures to provide the services they were being paid to provide.
On 9/4, I again wrote her stipulating how I had upheld my end of the contract - with detailed proof - and that she'd failed to provide the services I was paying for: useable and actually received clothing for the children. I informed her we could resolve this one of two ways: She send me those 7 outfits and keep the overage as I had already offered, or I would pay out all the layaways then immediately return them - per her site policy. Further, I requested she issue an RMA for the two outfits that are unusable due to incorrect descriptions and sizing.
She did not respond.
On 9/7 I provided my credit card and informed her all monies paid for items not received were to be credited to my card. Since she chose not to answer my prior email, I would give her until day's end at which time I would have to begin the process of a civil suit. When she answered, she informed me she was not only keeping my money, but now was trying to claim I had not paid her $100 on 7/24 despite my bank records proving otherwise.
On 9/7 I left a negative review of her and her store on her Facebook site, explaining how she had stolen from us and engages in misrepresentations, as well as describing her poor business practices and standards. She in turn began 'bashing' me on her site refering to me as 'crazy' and further distoring the truth, contradicting herself and prior emails several times.
To date, the woman has:
1. Stolen $328 from me;
2. Failed to honor her business policiies;
3. Lied endlessly and publicly about what transpired between us and her company's failure to provide the services paid for;
4. Has ignored the Kilgore PD's advice that she return the money;
5. Has defamed my good name.
A check of her reviews shows 3 other negatives of only a handful of reviews posted. Clearly others have had issues with her and her business as well.
Ms. Wood is charlatan, liar and thief. The public needs to be aware of that so that they are not her next victim.
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2 Updates & Rebuttals
Why did the police tell Ms. Wood to give me back my money?
#2Author of original report
Fri, September 08, 2017
A proper rebuttal or claim of no wrong doing is generally accompanied by PROOF.
None has been provided by the owner of Jen's Boutique because any information she could provide would prove that she has done exactly as I stated.
Further, each time Ms. Wood speaks she further impeaches herself. To wit, this email received from her last night:
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From: Jennifer
Sent: Thursday, September 7, 2017 9:14 PM
To:
Subject: Re: Layaways
You made a payment on the first two lay aways until you had them paid in full I sent your orders and you said how happy you were on emails as well as text messages You did not pay on the last two I have all the records and the nasty emails you have sent. l I am not responding to anymore threats I am giving it to God he knows the truth and so do my hundreds of customers.
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To wit - she states I made a payment on the first two layaways until i paid them in full. This is historically incorrect, contradicted by her company's own records which show my first remains open PER OUR AGREEMENT and I paid off the second and third. See below:
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| Order | Date | Payment Status | Fulfillment Status | Total |
|---|---|---|---|---|
| #1-2233 | August 03, 2017 | Partially paid | Fulfilled | $176.00 |
| #1-2176 | July 08, 2017 | Paid | Fulfilled | $188.99 |
| #1-2175 | July 08, 2017 | Refunded | Fulfilled | $188.99 |
| #1-2174 | July 07, 2017 | Partially refunded | Fulfilled | $206.74 |
| #1-2121 | June 16, 2017 | Partially paid | Fulfilled | $297.99 |
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Note: The FIRST remains idle as I stated after I paid $110 on it. The second which now shows 'partially refunded' because of the item I paid for and she never sent and DID NOT REFUND ME FOR UNTIL 9/8 (and only after I began filing complaints against her) were paid in full and the third (fourth line) shows Paid.
There are a couple of things here to point out as they relate to her honesty and competency:
1. 1-2175 which shows refunded? That is because the entire amount was charged to my card instead of the deposit. That layaway subsequently had to be redone in its entirety.
2. The FOURTH layaway I placed on 7/24 and paid $100 on does not show on her own company letters - yet the $100 charge on my CC statement and the 1 1/2 hour phone call as recorded on my verizon bill, along with pictures of all that I placed on layaway (screenshots taken as I was ordering) prove that I occurred. She is now denying the existence of this layaway in an effort to conceal that $100.
3. Ms. Woods has falsely claimed, while attempting to malign my good name, that I have a) never made a payment and b) "i must have been happy as I placed a layaway after I received the items from the $400 in purchases that were made and sent - IN PART. To wit, take note of the below email excerpt from Ms. Wood to me:
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From: Jennifer
Sent: Sunday, September 3, 2017 3:43 PM
To:
Subject: Re: Layaways
As you know we had a hurricane down here my sister and her family was down there had to leave to handle that I just got back last Thursday and was trying to get my fall in the store as I had promised on face book. This has been a crazy two weeks and my family needs your prayers. I honor all paid purchases but when lay always are put on as my my website states if you put a layaway on and you choose to not take the lay away for whatever reason you do not get deposits back due to the reason we have held these items and they have not been able to sell to anyone so we have lost the chance of selling the items .You put on 9 items on June 16th for the amount of $297.00 you put $110 down I have held for you and and five items on Aug 3rd for the amount of $176 you put $35 down that I have held and lost sales on. The last layaway was put on after you received the first orders so you must have been happy. You have not paid a payment since the layaways were put on Aug 3rd and June 16th and usually stores will cancel layaways after a non payment in 30 in days I held them for you as a courtesy.
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First, please note her statement (green highlight): "You put $110 down." re: the first layaway. In fact I did not. I put the downpament on the order 6/16, then on 7/10, as shown on my cc statements provided previously, I made a payment on this layaway, contradicting her false claims with FACTUAL EVIDENCE.
Second, her site policies, please read them do not state (orange highlight) "you do not get deposits back." In fact it states if you choose not to purchase specific items, you will be charged a 15% surcharge, see below. Additionally, it states if you cancel altogether, there is a 20% surcharge. Given this:
A) Layaway 6/16 was 297. I paid, in her own words $110. If I canceled in full, this would mean PER HER OWN POLICIES, the penalty would amount to $59.40, yet she has kept $110. This is a THEFT of $50.60.
B) Note: Her policy also says if YOU CHOOSE to cancel the entire order. I did not CHOOSE to do so. After monies not returned for goods never sent, after her being unable to account for monies paid to her, after her selling me product that was grossly other than she described, after my charge card had been overcharged, after I attempted TWICE to address the issues of her failures to provide the services she was being paid for, I offered her several options - and then SHE cancelled my ways expressly against my wishes and instructions, as shown here:
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9/3/2017
RE: Layaways
To: Jennifer
Jen –
Please read this in full, unlike prior emails, at least how it appears on the surface. I have been advised on my contractual legal rights, thanks to my friends husband.
I did not give you permission to cancel the layways in full. I will, according to your site policies, cash all the layaways out, then return what I do not want… if that is what I am forced to do. Should you cancel my layaways, I will, at this point, take you to court for the balance of monies owed, filing fees, lost wages, etc as I made it clear when contacting you in my original email that I could always utilize this option instead – per your stated site policies.
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The fact is, Ms. Woods cancelled my layaways as retaliatory because I was insisting she either provide the services she was paid to do - specifically sending customers what they pay for, keeping track of their money, and standing by what she stated were facts on particular outfits, and they were NOT as she presented.
Next, she states that I must have been happy with the merchandise I received since I placed another layaway on 8/3 after I received my merchandise (yellow highlights). This again, is patently false, and she is skewing history and forgetting her lies from communication to communication. To wit, her email to me on 8/5 confirming not only have those purchases not yet shipped, but an item will be missing and I am to receive a refund for that item.
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From: Jennifer
Sent: Saturday, August 5, 2017 3:37 PM
To:
Subject: Re: Layaway
Hello there dawn I am shipping your two layaways out monday morning I neglected to get your address sorry. Also one of the items The molly horse romper did not get pulled and was not available in the size you needed so I am sorry it is not available but I will give you credit for it in your next payment thank you again for your business and understanding hope you love everything.
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Clearly, when I placed the layaway on 8/3, I had not received the merchandise as she now falsely claims. Further I received no form of credit notice, no refund, NOTHING until I began making it clear exactly who and what she is. Today I received the below:
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Ms. Wood then goes on to claim I have not made a payment since placing the layaways. Yes, I had not made a payment on the 8/3 layaway as i was in correspondence with her because all HER MISTAKES (Charging me for things not sent, sending things not as described, misappropriating my payments [never recorded just kept]) had made it clear this was not a smart business relationship to maintain.
I do business with MANY boutiques and I have NEVER had the issues I have had here. EVER.
In further correspondence, she not only admits SHE NOT I cancelled the layaways, when she was told this situation will have to be resolved in a manner that will allow her store to maintain a profit by selling me 7 outfits after which she would keep the returning monies as this relationship needed to end due to HER ongoing issues OR i would cash out all the layaways and return them in full - per her site policies on returns and refunds. It was not enough the woman had made hundreds off me in 6 weeks time, that she would make another couple hundred profit by selling me TRUSTED items, then retaining the difference... SHE cancelled the layaways that stole my money!
Further note, (yellow highlights) 'You chose to cancel your layaways after i had given you extra time', below. Again, NOT factual, as proven by my order history and her layaway policies. Please note, her layway payment options: Orders must be paid off in 2 months OR if valued at $300 may be set up longer. From the OUTSET the 6/16 layaway had been set up 90 days. It was not due to be purchased in full for another week - except for all the issues she had created left me without faith I would a) receive what i believed I ordered; b) I would receive what I had paid for instead of another email saying "oh well... and we'll eventually give you your money back for what you paid for and did not receive... unless you forget we owe you money, of course.
Regardless, she has NOT given me 'extra time', I had not chosen to 'cancel' and did she really pull those items? We have a 7/24 layaway completely missing which would indicate she took my money for that order but didn't pull the merchandise; and we also have the 2 layaways paid out that she had not pulled something on.
And, it should also be noted, at the time I started my business with her, her policy stated 20% deposit NOT 30%... and guess what? It still does. Please see her layaway policy below which clearly states 20% deposit.
Then she continues with her audacity, going on to state: I do not return money for ANY REASON AS IT IS AGAINST MY POLICIES AND IS STATED ON MY WEBSITE NO CASH REFUNDS ONLY CREDIT.
Is that stated on her website? No, it is not. Below is also her site's refund policy which clearly states the refund will be credited to your credit card.
Yet another outright falsehood on Ms. Wood's part and yet...
Very true at the same time. She doesn't give refunds. She fails to provide the service she is paid to do, misappropriates and then steals her customer's money... then to top it all off, in response to the truth being posted in a review systematically maligns her customers good character.
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From: Jennifer
Sent: Thursday, September 7, 2017 2:48 PM
To: [email protected]
Subject: Re: Layaways
I am sorry for the loss of your business especially since I did everything in my power to make you happy and you choose to cancel your layaway after I had given you extra time and had pulled the items and held them for over a month I will give you the credit for the $20 as we discussed. As you had said I cancelled the lay aways you had decided to not get for your reasons you stated All business not just mine do not return deposits made on layaway due to the fact we pull the items and they are not available for sales so for what ever reason you do not forfill the lay away then your forfeit any money you put down I am the only business that does this. You also choose to order through my store not the website so I allowed you not to put down the required deposit out of courtsey if you go through the website it say 30% down. I do not return money for any reason it is against my policies and it is stated on my website no cash refunds only credit
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Payment Options
Orders must be paid off within 2 month and must be paid via Credit Card or Paypal. Orders valued $300 can be set up longer payments and can be paid either via PayPal or Credit Card, the choice is yours.
Cancellations, Order Changes & Price Adjustments
If we are not able to reach you and set up your Payment Plan within two weeks of original attempt, your Easy Payment Plan order will be cancelled and your deposit will be retained by Jens Kids Boutique.
If we are not able to collect a payment within 5 business days from the first attempt, your Easy Payment Plan order will be canceled and your refundable portion of your deposit will be refunded back to your credit card or PayPal.
Our customers reserve the right to cancel their Easy Payment Plan orders or items at any point. If you choose to cancel items from your Easy Payment Plan order, 15% deposit for cancelled items will be subtracted from your refund. If you choose to cancel the entire order, we will retain your initial 20% deposit.
Easy Payment Plan items do not qualify for price adjustments.
Your 20% non-refundable deposit may not be used toward any other orders with US . It is retained by us to cover our expenses associated with providing your with a layaway option.
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Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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These are the absolute facts:
1. Ms. Woods fails to provide the service she is being paid to provide: She does not pull the layaways as ordered, evidenced by her own admission on the 8/5 email and by the 7/24 layaway that does not now, nor ever has shown under my order history.
2. Ms. Woods charges people for merchandise she does not provide, promises to credit them and never does... until her dirty deeds start being revealed - as evidenced by the 8/5 email and the credit for that item paid for and not received --- 36 days after the fact, and only when her dirty dealings are revealed.
3. Ms.Woods misappropriates her customer's money - taking it, not setting up the service it was to pay for, then claiming she never received said money when CC Statements prove that she did - this is fraud and theft;
4. Ms. Woods lies about her stores policies in an attempt to defame her customers when they fight back, as evidenced by her own policies which continually contradict her claims.
5. Ms. Woods arbitrarily cancels layaways - against stated, written wishes of the customer - when they demand accountability for HER failings and duplicity.
6. Ms. Woods claims all I have states is untrue, but the fact is, any and all proof stands on MY side, which is why she can only say "No really, trust me, this is not what happened."
Now here are some very interesting facts to chew on.
If I were what Ms. Wood slanders me to be, would I have:
1) Filed a complaint with Consumer Protection and provided cc statements, all correspondence, her site policies, copies of my account with her company etc?
No, I wouldn't have, because I would have handed them proof I was lying. But since they support I am the VICTIM, I gave them everything GLADLY.
2) Filed a complaint with rip off report - consuming hours of my time to do so, and again providing emails and excerpts from my private cc records?
No, I wouldn't have.
3) Would I have left a very clear and negative review on her site without proof she is the one in the wrong?
No. I wouldn't have.
And I am saving my favorite for last:
4) Ask Ms. Woods why the Kilgore Texas police contacted her and advised she should return my money to me. Then ask her why she refused.
I will pursue this to the end of time because she will not do this to another trusting and unsuspecting mother/grandmother.
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Saddened by the this
Overton,Texas,
USA
This is totally incorrect and wrong
#3REBUTTAL Owner of company
Fri, September 08, 2017
Please go to my facebook page and/or my website and see for yourself what is really going on with this individual.
My customers will speak for me.
This woman is comitting liable and slander against me and my company. At the end of the day God will deal with her for me.
