Zadidoll
United States of America#2UPDATE Employee
Thu, November 15, 2012
Hello, I am the Community Manager at Makeuptalk.com and would like to clarify the issue reported here.
I am contracted with MakeupTalk.com (MUT) to manage the website (forums, groups, product reviews, galleries). Among my other responsibilities at MUT, my role is to ensure that content posted on the site doesn't violate our Terms of Service. Irene Byon is employed by Huddler, which is the Platform Partner of MakeupTalk. Her role is to approach companies about advertising on MUT. Irene simply offered the ability for Red Carpet Box (RCB) to advertise on the MUT site, which they declined.
MakeupTalk is an ad-supported site, but we do not moderate user comments on behalf of our sponsors/advertisers. MUT does not remove posts just because members have negative opinions on a company. MUT stance is that members have the right to share their opinion so long as the opinion is not illegal. With this policy in mind, we informed the Red Carpet Box owner that we will not be removing the thread where our users expressed negative experiences with her company.
After several harassing threads towards members, such as Jessica Wood, of the MUT community, the MUT team decided our site will not accept advertising from Red Carpet Box. We later discovered that some of our members who purchased products from Red Carpet Box felt scammed (discontinued, expired or potentially counterfeit items.) I have suggested to members who felt scammed by RCB to request a refund and they have under Federal law to file complaints with the Federal Trade Commission, the Better Business Bureau, the Florida State Attorney General's office as well as the State Attorney General's office in their state as well as file disputes with Paypal and/or their credit/debit card provider.
If you have purchased a box from RCB I would highly suggest contacting the companies whose products you received to find out if the products are legitimate products that have not been discontinued and/or expired. Most recently RCB sent out to people who purchased a box items from Urban Decay that were discontinued in 2011 (Urban Decay's loose pigment shadow was discontinued in mid-2011 and last sold for $1) while the Urban Decay tattoos are on clearance on the UD site for $2. It's also not clear if RCB has permission to distribute these products as many companies do not authorize companies from distributing their products without permission. It's also unclear if RCB has a business license in her city or in the state of Florida or has a reseller's license as required by the state of Florida's Department of Revenue. It is clear that the products RCB has sent out were purchased from 3rd party vendors and off of EBay.
If you feel that you were scammed by RCB you do have options.
You can request a refund. If a refund is refused you can file a dispute with Paypal and/or your credit/debit card holder.
You can file a complaint with the Florida State Attorney General's Office as well as the State Attorney General's Office in your state.
You can file a complaint with the BBB.
You can file a complaint with the Federal Trade Commission.
You can file a small claims against her however you must do so in her jurisdiction.
File a report on Rip Off Reports on your experience with RCB.
Also note, that Jessica was a customer of Patricia West Martin, owner of Red Carpet Box. Jessica is not an employee or Makeup Talk and is simply a member of the forums who posted her opinion on the products she received from Mrs. Martin. I'd like to point out that Mrs. Martin's own website terms of service makes it clear that she (Mrs. Martin) will not share private information about customers however this Rip Off Report contradicts that by sharing Jessica's name and address. Buyer beware because if you have a problem with Red Carpet Box the owner or her representatives may publish your personal information here on Rip Off Reports.