Complaint Review: JETAIRWAYS - Bombay Internet

" To my horrow (sic) I was informed by Mr. Dem (the gentleman host) that using the device is against regulation"

I assume you spelled 'horror' wrong. To you Horror?  Give me a break!!

You found not being able to listen to an IPod horrifying?  You have lived a protected life!
Absurd, just turn it off, just smile, apologize and open a book or magazine.

Ridiculous, you're wasting everyones time.

I am sorry that someone of your status was FORCED to sit in Economy and suffer through two entire hours of bordem and fatigue.  Because of course a silver member and platinum card holder knows more about aviation regulations and law than the Flight Attendants and Captain of the Aircraft.

I don't think you go far enough in your request though.  Because of what they made you suffer through they should give you first class tickets anywhere you want for the rest of your life.  Or better yet they should just keep a plane on-call for you to use anytime you want free of charge.

Oh..and I do hope you are familiar with the concept of sarcasm.

Dear Mr. Khemka,

I once again reiterate that till we receive any clear instructions from the DGCA for usage of mobiles in specific mode, we will not be able to make any amends in the current restriction on the usage of mobiles on board. Usage of mobile in any mode will be prohibited on board our flights. Request your understanding and support in this regard during all your future travels.

Thanks & Regards, Manasi Padhye Customer Relations ---- Forwarded by Customer Relations/Litolier/Jetairways on 27/08/2009 17:26 ----- Shamit Khemka 27/08/2009 17:01

To 'Manasi Padhye' Subject RE: Fw: Your Experience on Jet Airways. Shamit Khemka The other type of passenger carry on electronic devices which is not an intentional transmitter of radio signals such as laptop computers, video cameras, electronic entertainment devices, electric shavers, etc. should also be prohibited for use during taxi, take-off, climb out, descent, final approach and landing phases of the flight. No person shall use any electronic device, which intentionally transmits radio signals like mobile/cellular phones, amateur radio transceivers, etc. at all times while on board an aircraft for the purpose of flight. Pls see these two. They allow for PED in flight safe more (which does not transmit ANY signals) to be used after takeoff when the laptops etc are allowed. Then why was I prevented from using my flight safe PED. From: Manasi Padhye [mailto:[email protected]] Sent: Thursday, August 27, 2009 4:52 PM To: Shamit Khemka Subject: Re: Fw: Your Experience on Jet Airways. Shamit Khemka Our Ref No: BOM/CQ/MP/180809/3856344 27 August 2009 Mr Shamit Khemka Synapse Communications Pvt. Ltd. Dear Mr. Khemka, Since there is no specific mention it is applicable for phones in all modes. Please refer to the below mentioned points and we are following the same. Any passenger electronic device which intentionally transmits radio signals should be prohibited for use by passengers at all times while on board airplane. These electronic devices include mobile/cellular phones, amateur radio transceivers, CB radios and transmitters that control devices such as toys, etc. The other type of passenger carry on electronic devices which is not an intentional transmitter of radio signals such as laptop computers, video cameras, electronic entertainment devices, electric shavers, etc. should also be prohibited for use during taxi, take-off, climb out, descent, final approach and landing phases of the flight. This Civil Aviation Requirement is applicable to all persons on board all Indian Civil Registered aircraft and to all Indian operators engaged in scheduled and non-scheduled operations. No person shall use any electronic device, which intentionally transmits radio signals like mobile/cellular phones, amateur radio transceivers, etc. at all times while on board an aircraft for the purpose of flight. All operators shall by suitable means address passengers on board their aircraft emphasising the above mentioned prohibition regarding the use of mobile/cellular phones and other carry on electronic devices inside the aircraft prior to commencement of the flight highlighting safety aspect. 3.5 Cabin crew, besides their other duties, during the flight shall keep a watch on the passengers to ensure compliance of the above prohibitory requirements. 3.6 Any violation of these requirements during the flight should be brought to the notice of the Commander by the cabin crew and recorded in the flight report book for subsequent action by the operator against the defaulting person. 3.7 All operators shall include contents of this Civil Aviation Requirement in their company policy document and other operational documents like Operations Manual, Cabin Crew Manual, etc. for compliance by their concerned personnel. Regards, Manasi Padhye Customer Relations. ----- Forwarded by Customer Relations/Litolier/Jetairways on 27/08/2009 16:44 ----- Shamit Khemka 27/08/2009 16:29 To 'Manasi Padhye' Subject RE: RE: Your Experience on Jet Airways. Dear Madam, Thanks for your email. I would like to know where in the directives the govt. DGCA does it mention that mobiles may not be operated in flight safe mode? Shamit Khemka From: Manasi Padhye [mailto:[email protected]] Sent: Thursday, August 27, 2009 4:03 PM To: Shamit Khemka Subject: Re: RE: Your Experience on Jet Airways. Our Ref No: BOM/CQ/MP/180809/3856344 27 August 2009 Mr Shamit Khemka Synapse Communications Pvt. Ltd. Dear Mr. Khemka, Appreciate your views. In fact many guests have communicated to us on this issue and our Air Safety Division had also shared the same with the DGCA. However, since there has been no revised update received from the DGCA on the usage of mobile phones / PED or any other electronic communication device we cannot exercise any discretion. Request your understanding of our position in this regard. Regards, Manasi Padhye Customer Relations ---- Forwarded by Customer Relations/Litolier/Jetairways on 27/08/2009 15:55 ----- Shamit Khemka 27/08/2009 15:29 To 'Manasi Padhye' Subject RE: Your Experience on Jet Airways. Dear Manasi Padhye, I have gone thru the document you referred to (attached) and no where does this say that the PED may not be operated in flight safety mode. Infact if I am not mistaken the flight safety mode was introduced by most mobile manufacturers after this incident and Boeing/Airbuss warning on the same. Pls advice. Shamit Khemka From: Manasi Padhye [mailto:[email protected]] Sent: Thursday, August 27, 2009 1:49 PM To: Shamit Khemka Subject: Your Experience on Jet Airways. Our Ref No: BOM/CQ/MP/180809/3856344 27 August 2009 Mr Shamit Khemka Synapse Communications Pvt. Ltd. Dear Mr Khemka, Thank you for the support you have been extending to Jet Airways. It is our pleasure to have you as our valued frequent flyer member and to be of service to you. This has reference to your letter dated August 16, 2009 sharing with us your concern over the request made by the cabin crew members to you on board flight 9W 913 from Kolkata to Delhi to switch off your IPOD in a flight mode. To begin with, let me assure you Mr. Khemka that our cabin crew members had no intention to offend you or cause any inconvenience to you. They were merely following the safety regulations in place. As a commercial airline we have to adhere to all the regulations given by the Civil Aviation Regulatory Authorities. Directorate General of Civil Aviation has determined safety standards for all airlines operating in India and we have to operate within that framework and follow them strictly as safety of our guests and equipment is of prime importance to us. The aircraft manufacturing companies as well as the safety regulations prohibit usage of any electronic device on board a flight as it may affect or intercept the aircraft radio, navigation, control or communication systems. Hence we are only following the regulations in this regard given by the DGCA. May I request you to please log on to the Directorate General of Civil Aviation web site for getting more further clarification and details on the subject in hand. The link is as follows www.DGCA.inc.in Civil Aviation requirements- Section 5 Air Safety Series X Part 1 - Safety Hazard Use of Mobile/Cellular Telephones inside the aircraft during flight.. Thank you once again for sharing your experience and views with us. We value your support and look forward to your continued travel with Jet Airways. Yours sincerely, Manasi Padhye Customer Relations.

What part of "NO IPHONES" is not clear?  You are fighting a losing battle on this one.  Why people think the rules should be special for them, is beyond me.

This was the last communication recieved on the 18th of Aug after which I have not yet heard back from JEtairways.

Dear Mr. Khemka, This has reference to your fax dated August 17, 2009 addressed to our Chief Executive Officer, Mr. Wolfgang Prock-Schauer. It is with regret we note the contents of your communication with regard to your travel on flight 9W 913 of August 16, 2009 from Kolkatta to Delhi. Please allow us to examine the issue raised by you and we will revert to you at the earliest.. May we request you to please bear with us in the interim period. Yours sincerely Narendra Mansukani Manager - Customer Relations ----- Forwarded by Customer Relations/Litolier/Jetairways on 08/18/2009 10:58 AM ----- JP83/JetPrivilege/SMCentre/Jetairways To Customer Relations/Litolier/Jetairways@Jetairways cc JP28/JetPrivilege/SMCentre/Jetairways@Jetairways Subject JP No : 102 104 461 (See attached file: IMAGES_01.TIF) (See attached file: IMAGES_02.TIF) (See attached file: IMAGES_03.TIF) (See attached file: IMAGES_04.TIF) (See attached file: IMAGES_05.TIF) (See attached file: IMAGES_06.TIF)(See attached file: IMAGES_07.TIF) Regards Jagjeet Sethi JetPrivilege Service Centre This message is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged information. If you have received this message in error, please notify the sender immediately and delete this message from your system. Reasonable precautions have been taken to ensure that this message is virus-free. However, Jet Airways (India) Ltd. does not accept responsibility for any loss or damage arising from the use of this message or attachments. www.jetairways.com

Rules and regulations governing flights are for everybody and designed to protect everybody.  If they say no IPHONES then NO IPHONES.  If you don't like it then don't fly.  Nobody wants you up there threatening everyones safety anyway.

And besides, they are correct by stating that they have the right to determine what is unsafe and what is not.  I'm fairly certain that the laws don't say bottles of liquid or razors are prohibited.  Stop making trouble and leave your Iphone in your bag and bring a book or magazine.