- Report: #132167
Complaint Review: Jiffy Lube Delmar - Delmar New York
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Jiffy Lube Delmar
55 Delaware Ave Delmar, 12054 New York, U.S.A.
Phone:
518-478 9085
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Jiffy Lube Delmar ripoff Delmar New York
To the Manager:
On Jan 25, 2005, I came to your store to have a NY state inspection for a sticker.
After some time had expired, I was charged $21 but was told that my inspection failed, and that my car had the following symptom:
steering wheele excessively tight.OH! and one my lug nuts was suspiciously missing.(what?)
I then left and went elsewhere: I had my car inspected, passed and have my sticker.
My complaint is this:
WHY did your employees NOT inspect for mechanical problems FIRST, and tell me that I cannot pass unless I have the problem fixed. Instead they went through the whole process, and took $21 from me even thought I did not pass. In Massachusetts, you are rejected if there are signs of mechanical deficiency, BUT you do not pay any money until the sticker is issued.
Now in all fairness, as a former customer, I reject the notion that your employer claimed that the money went to the state, and cannot be refunded. I think I should be entitled to a refund. This is not an acceptable way to conduct business. I enclose a copy of your bill.
I hope you will do the right thing.
An irate former customer
Joge
Delmar, New York
U.S.A.
On Jan 25, 2005, I came to your store to have a NY state inspection for a sticker.
After some time had expired, I was charged $21 but was told that my inspection failed, and that my car had the following symptom:
steering wheele excessively tight.OH! and one my lug nuts was suspiciously missing.(what?)
I then left and went elsewhere: I had my car inspected, passed and have my sticker.
My complaint is this:
WHY did your employees NOT inspect for mechanical problems FIRST, and tell me that I cannot pass unless I have the problem fixed. Instead they went through the whole process, and took $21 from me even thought I did not pass. In Massachusetts, you are rejected if there are signs of mechanical deficiency, BUT you do not pay any money until the sticker is issued.
Now in all fairness, as a former customer, I reject the notion that your employer claimed that the money went to the state, and cannot be refunded. I think I should be entitled to a refund. This is not an acceptable way to conduct business. I enclose a copy of your bill.
I hope you will do the right thing.
An irate former customer
Joge
Delmar, New York
U.S.A.
3 Updates & Rebuttals
Taz
Springfield,Massachusetts,
U.S.A.
Know what you are talking about before you post.
#2Consumer Comment
Fri, June 05, 2009
I have had a Massachusetts State Inspection done on my car for the last 10 years, at different inspection stations. What you are saying is wrong. In Massachusetts, You as the Consumer (you are a consumer since you are paying for a service rendered) pay the inspection fee up front along with handing over your registration. They (state certified inspector) take your car in to be inspected. You wait until inspection is done. You find out if you passed or failed. You drive away with 1 of 3 different stickers. 1. Passed -- all set until next year 2. Fail due to emmissions (Black "R" where month number usually is) -- 30 day to fix and get re-inspected. Can drive during period. 3. Fail due to SAFETY (Red "R" where month number usually is) -- You have no grace period and can be pulled over and cited by police just as you are leaving inspection station. You are considered a safety hazard to others on road. Either way, you still paid up front. Oh and by the way, I have personally seen a line of 6 cars all fail for various reasons (I passed since I actually keep my car in good mechanical shape and do not modify [fart can mufflers or those stupid clear corner turn signals] it like some people in violation of Massachusetts General Laws).
Mike
Radford,Virginia,
U.S.A.
No pay if no pass?
#3Consumer Suggestion
Mon, August 21, 2006
Virginia has a system where yearly safety inspections by private garages are required. In Virginia you will also pay whether your car passes or not. The MA system of no pay if no pass seems broken. It gives a strong incentive for shops to pass things that shouldn't, so they will get paid. That leads to having dangerous cars on the road. The money you pay is almost all kept by the shop to compensate them for their time and effort. It is a state-mandated maximum they can charge, which is still way too low for the effort required to do a thorough, honest inspection. No one is going to inspect a car for free except as a come-on to find some "problems" and sell overpriced repairs.
Leo
Englewood,Colorado,
U.S.A.
National chain service
#4Consumer Comment
Sun, August 20, 2006
Doing business with Nationwide Chains like JeffyLube is not the most effective thing. Whatever you pay for the service goes to the corporate office as compensation to the management, corporate profits, advertisement, etc. I personally never go to any place that is a household name because I want to pay for quality work rather than for maintaining its status. In other words, instead of hiring qualified professionals they stick to high or even middle school dropouts who would work for 7 or 8 bucks an hour, and quality of service reflects this business practice. For some weird reason, they still manage to charge more than the same service would normally cost at a dealership so what's the point?!? As an Independent Mechanical Auto Inspector, I do mechanical investigations for nationwide auto repair chains. When one of their employees screws up, they hire me to determine if this is their fault, and what it would take to fix the problem in the most cost effective way. Recently, I was involved in a case when they did an oil change on a Mercedes. The technician could not figure out how to reset the dashboard service reminder so he simply cut the main engine harness next to the oil level sensor. I am not kidding Cost of repair: $3,700. And finally a remark I made to one of the previous posts related to possible recourse: for some reason, if you or I attempt to steal a 50-cent pop can in a supermarket, we get prosecuted at full extent of the law even though our criminal intent has been prevented while an attempt to defraud a consumer by a company - like in your case - apparently is not a crime due to someone just made a mistake reason Auto Inspector CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
