;
  • Report:  #365881

Complaint Review: Jim & Karen Ellerbach - Holy Cross Iowa

Reported By:
- Loves Park, Illinois,
Submitted:
Updated:

Jim & Karen Ellerbach
23363 Tollgate Rd. POB 40 Holy Cross, 52053 Iowa, U.S.A.
Phone:
563-870-4975
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I began looking for an addition to my family. I spoke with Karen Ellerbach several times on the phone after seeing their add in the paper. I spoke with her throughly about hips and health of daogs at her site. She assured me all dogs are healthy with no previous problems or complaints. I then made my trip to IA.

When arriving Karen had 2 puppies in a playpen in her garage. I asked to see parents and set up and she gave some reason she was unable to show me. I again spoke to her about health and hips. She stated that they have had no problems and have world class dogs on site and stated they have been in business almost 40 years. I felt comfortable she knew all about her business as a breeder. I again explained that we would like an addition to the family. She stated she enjoys breeding and have had many satisfied customers. I purchased a puppy on Nov. 7th, 2007.

When arriving home I purchased same food given at Ellerbach's home and continued the puppies usuall diet. On August 15th Harley began limping and holding right foot up. My children asked what is wrong with him. I thought Harley may have pulled a muscle. After two and half days my son witnessed Harley fall off his feet for no apparent reason. I immediately called the vet and took him in the same day. According to my vet and X-rays Harley has very bad hips. According to my vet hip dysphasia is hereditary and in Haley is a genetic deffect. My vet also stated more than likely his mother or father has very bad hips, or possibly further generation. I was heartbroken. My vet states Harley's hips should be at 90% and his right hip is only 5%. After further cheking from University of Madison surgery will cost somewhere around $9,000 and cannot have surgery until fully grown at 18 months. Harley is only 12 months.

What do I do? I don't want him to suffer. I don't want to put him to sleep. My kids love him and won't understand. I've decided to take it day for day right now.

Then I called the Ellerbach's home. I called again, then again. There was just the answering machine. I left many messages and did not get a return call and no emergency number was on machine. After several days to just sit and think I wondered why they would not return my calls. I explained in messages why I was calling. I then decided to look on internet for any information and found this site. I also called Humane Society in their town. I then left a message at Ellerbach's stating if I did not hear back I would be forced to take further action. After 20 minutes I called back one more time. Karen stated they were on vacation and just got home. She asked for Harley's parents names and date of purchase. I gave them to her. Karen stated she would find the paperwork and call me back in half an hour. After an hour I called her. Karen stated she was unable to find paperwork and wanted to call me later in evening after looking further. I agreed. Karen called back again 45 minutes later and wanted Harley's birthday stating she could still not find paperwork. I have not heard any further.

I don't know what to do. I thought I asked all the right questions when talking to Karen. Karen told me they only breed 2 kinds of dogs and I am horrified that they have 12 or 16 or whatever. How can 2 people take care of that many animals? Isn't there a law? This has been a terrible toll on my whole family including Harley. Please help!

Tammy

Loves Park, Illinois

U.S.A.


5 Updates & Rebuttals

Jim

Holy Cross,
Iowa,
U.S.A.
WARNING : HARRASSAMENT , SLANDER , Identify Theft

#2REBUTTAL Owner of company

Thu, November 13, 2008

Tollgate Country Kennel : We specialize in Shepherds for Law Enforcement . Tollgate Country Kennel 23363 Tollgate Rd Holy Cross IA , 52053 In response , we have had no problem's in 35 years , of adopting puppies to families & Law Enforcement . If anyone with a IQ of 87 would of taken them to a VET ; (OR WOULD OF NOTIFIED US .) They would of recieved all medical help available . Due to these BLOGS ; We have taken the following steps , We will hold all Parties responsible. Jeff & Amy Schroeder 16989 Northern Hills Dr. Dubuque IA , 52002 Linda Scovall 3345 Tibey Ct Dubuque Ia , 52002 Tamara Luby 706 Lawn Drive Loves Park IL , 61111 Cheryl R. Ross 5338 Shattuck Rd Belivdere IL , 61008 Ken & Erin Guthrie 162117 Ave Rockford IL , 61100 Of all the puppies adopted in 35 years , there are these 5 complaints . We find these people to lazy or cheap to take a member of the family to a VET ! We find this Encourageable . In response , to numerous postings , which have been made Slanderlousy against our time tested Reputation . We have been in contact with the following : WWW.IC3.GOV/DEFAULT.COM THE CYBER CRIME UNIT OF THE UNITED STATES OF AMERICA , And we hope that others , will also contact this Agency , who have suffered the same . We hope the parties involved will Apologetically stop all this HARRASSAMENT . If they do not , the following Agency's have been contacted . FBI WWW.IC3.GOV/DEFAULT.COM WWW.CYBERCRIMEUNIT.COM Law firm of : McEnroe , Gotsdiner , Brewer , Steinbach , Henrichsen phone : 515-452-8260 Also Kroll Risk Management a WORLD WIDE IDENTIFY THEFT AGENCY . This Slanderous form of Identify Theft , We demand that it will stop . For we are intent on total recovery of Damages & Compensation . Tollgate Country Kennel Specializing in Shepherds in Law Enforcement AKC Registered Kennel 42A0990 WARNING : If any pup appears sick , please call a VET , or any Animal Care Professional . Because puppies can't speak for themselve's , And you as a owner are in total control .


Dubuque Puppy Lover

Dubuque,
Iowa,
U.S.A.
Puggle, Jack Russel, Basset, Beagle, Cockapoo, Doodle, Lhasa Apso, Morkie, Papillon, Pug or Shih-Tsu is irrelevant.

#3Consumer Comment

Tue, October 07, 2008

Tammy, Their are numerous agencies, veterinarian clinics and past customers of the Ellerbachs in the Iowa, Illinois & Wisconsin tri-state area willing to defend your and/or state their own case. Will contact you per your ad Oct. 16.


Harley My Best Friend

Loves Park,
Illinois,
U.S.A.
Jim and Karen Ellerbach "MY PERSONAL OPINION ABOUT HARLEY"

#4Author of original report

Fri, September 26, 2008

Well here I am again!!! Since my last report Jim and Karen Ellerbach have hired an attorney and the firm has sent me a letter stating I am slandering their client. I am to immediately remove all postings on this site, any other site, and make a public apolgy. After reading over all reports on more time (argh), I just don't see the slander. The Ellerbach's have stated on this site I have 33 german shepherds (I do?-NO I DON'T), talked about my breeding practices, accused me of making my dog suffer by not taking him to the vet when in pain (for a month), and lied to me again. Harley went to the vet in 3 DAYS when limping began! I am NOT a breeder. Karen did you talk to someone elses vet? I will not appologize for telling my personal story and personal grief. I have only stated facts, and asked many questions (that have not been answered on this site). The attorney states all complaints are unfounded! I HAVE A PUPPY THAT HAS GENETIC HIP DYSPLASIA!!! I have sent Jim and Karen Ellerbach proof from my vet by registered mail as requested by the Ellerbach's. I stated on the telephone and on this site, if anything else is needed where do I send it? How is this unfounded??? I also received a response from the Better Business Bureau. The Ellerbach's attorney states all accusations are unfounded. I still don't see how this can be considered UNFOUNDED!! I am wondering what laws are stated in Iowa? Could it be possible to picket or take legal action? I will putting an ad in the Rockford Register Star beginning on October 16th looking for any further information. Please feel free to call me! OCTOBER 16TH, 2008 Tammy Harley my best friend Loves Park, Illinois


Linda

Dubuque,
Iowa,
U.S.A.
Welcome to the club Tammy

#5Consumer Comment

Sat, September 13, 2008

Tammy, I sympathize with all you are having to deal with because of the Ellerbach's greed for money. We (my husband et I) were also dubbed by the Ellerbachs. All the lies told to you were also told to us. We were also told that they had no problems with hip dysplasia et that their male dog was going to be OFA certified. Our complaint is also filed on this site. It is titled "The red flags were there but I failed to notice them." If any one is interested in filing a class action lawsuit against this business I will gladly donate time, money, to close this business down. Think about it if sears or any other retailer were selling defective merchandise complaints would be filed with the Better Business Bureau. You will get no where with the Ellerbach's. As for this joke of a libel suit, I would never retract what I said. The truth shall prevail!!!!! My heart goes out to you. The fact is, Harley is the one suffering in pain. If Jim et Karen truly love their animals as they claim, they would not be breeding defective animals for the almighty dollar!!!!


Jim

Holy Cross,
Iowa,
U.S.A.
need proof from vet !!!

#6REBUTTAL Owner of company

Tue, August 26, 2008

Tami & Brad Lubi Loves Park Il 815-636-9904 On our Written Contract signed by both parties : pup born 8-18-2007 You purchased a male Germ Shep pup for a breeder.On our Contract it States: We have a 72 hour health guarantee or no guarantee.We guarantee pup for genetic defect up to 1st birthday.. We will replace pup same sex, breed,& price value.Seller not responsable for any vet bills. (We also send the shot records along with the labels.) You called us Aug 20 - 2008 & said your pup has hip desplasia. Jim asked you to get written proof from your vet..We have not recieved anything !! Jim also asked for your vet phone number & you would not give it to him !!! You want us to pay $200.for the pups first visit of the hips, to the vet & $8000. for the up coming surgery.. Did you take him to the vet or not !! Also read your Contract !! We want proof !!! You have not proved anything to us !! You said you bought him as a breeder. You also said you have 33 female Germ Shepherds.. ARE you a licenesed kennel or a back yard breeder !!!! We are a Licenesed kennel and we have rules & regulations !! I'm sure you as a kennel you have your rules !! I told Tami i would call her back Fri evening or Sat. morning.Yes i was going to call you in the morning to tell you yes i have the contract & yes you need proof from the vet !! Just like it states on the contract !!! You are worried about a couple of days for me to get back to you, and it took you howww many days to get him to a vet.. Thats if you did take him !!! I'm sure there's been a time or two when you misplaced something !!! Sat.morning 8:00, Aug 23 -2008 Brad called insisitng that we change the contract !! That already has been signed over 1 year ago. You said this pup was limping over a month & in alot of pain. WHY didnt you call the vet right away instead of letting the pup suffer that long !! And we cannot beleive that you wouldnt of called us !! Most any one if they would have a problem would take a pup to the vet right away! Not a month later !!! Like we said all we ask for is proof from the vet.. Jim asked you for your vet phone number and you would not give it to him !! Jim & Karen

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//