- Report: #1403145
Complaint Review: Joe's Audio-Video - Internet
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Author Confirmed
Why?
Joe's Audio-Video
Internet, USA
Phone:
855-331-7166
Web:
www.joesav.com
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Joe's Audio-Video joesav.com This website advertises very low prices to get you to order so that they can then try to upsell you. Internet
This website advertises very low prices to get you to order so that they can then try to upsell you. A true "bait & switch" operation (https://en.wikipedia.org/wiki/Bait-and-switch). As evidence, here's what happened to me:
- I ordered on June 24th, 2017 last year's model of a 65" 4K-Ultra TV because the technical specs were better than this year's model and because the price was the best I could find with limited availability.
- After a week, they called me to tell me that the TV was not in stock and that t would need to upgrade for a much higher price or wait for stock to arrive from China, which would be at least a month.
- I had to forcefully explain to the pushy salesman that I wanted last year's model and that I was in no rush, hence, I had no problem waiting an additional month.
- My order kept showing "processing" on their website, so after 1 month, I called. I was told that they would look into it and call me back. They never called back.
- After 1.5 months, I called back. This time, they told me that it had shipped from China but that they would call me back the same day. They never did.
- After 2 months, I called back and this time I was told that the TV was being processed by customs and that they would call me back as soon as it was cleared and they highlighted that they had never charged my credit card. My account online still said "processing".
- After 2.5 months, I called back and I was told again that the TV was being processed by customs and that they would call me back as soon as it was cleared. They highlighted again that they had never charged my credit card.
- After 3 months and 5 days (today), I called back and I was told again that the TV was being processed by customs and that they would call me back as soon as it was cleared. When I asked for more info than just "processing" as Black Friday deals were coming out and I would no longer wait to buy a 2-year old model when I will be able to buy a more recent model for cheaper. They simply responded again that they had never charged my credit card.
That's when I understood: they never ever had the television I ordered because if they did, they at least would have confirmed that it was in transit from China, otherwise, they would not want me to cancel my order as they be stuck with a 2016 model TV in inventory that probably would not sell.
I thus decided to cancel and this was done instantly - no joke! The lady was actually very happy and just said: no problem, sir, it;s cancelled and... note that we did not charge your credit card... Again!
I've now understood: they steer clear of fraud accusations by not charging your credit card and their website says that whatever TV you're looking for is in "stock" to attract you with the price, proving that this is just a "bait and switch" operation.
If you don't buy the proposed upgrade or different model, you'll never see your product.
Don't believe me? Here's proof: the TV I bought still shows as "in stock" on their website today, more than 3 months after they have told me that they did not have it in stock. (http://www.joesav.com/Samsung-Series-65-Class-SUHD-Smart-LED-TV-UN65-p/un65ks8000fxza.htm)
I did not lose money so I will not complain, but if you're not going to buy their offered more expensive model, then don't expect your TV anytime soon...
