- Report: #1273004
Complaint Review: Joe's AV - Kings New York
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Author Not Confirmed
Why?
Joe's AV
447 Avenue P Kings, 11230 New York, USA
Phone:
8553317166
Web:
www.joesav.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Joe's AV Bought Item that web site says was in stock and obviously was not Kings New York
Placed order for high end Yamaha receiver on 11-27-15 12 days since order, up charged for expedited FedEx , still no tracking number from Joe's. I have contacted them numerous times and simply put I get the run around. There website showed item in-stock and continues to show item in-stock when in reality they admitted the item is shipped direct from "a distributer" and is not stocked at their facility. I was told several days in a row by four different people at Joe's the item had shipped that morning? As far as I can tell the item still has not shipped. On 12-7 I spoke to the Manager, George, and was assured it shipped and I would get the tracking that day by the end of the bussiness day. I received no tracking info. I spoke with the shipping manager on 12-8 and was told again it shiped that morning and I would be e-mailed the tracking info, still no email. I called back at 4:00pm and asked about tracking info and got the run around again so I told them to cancle my order and rfund my card. I was finally told They would cancle the order and refund the card. The order still says processing on thier web sie and my card is not refunded. I choose to order from joe's based on trust piolet reviews rating of 9.5 out of 10 at the time of my order. I know see how such a bad company could have such a good rating after leaving a bad review on trust pilot joe's disputes the review and it is removed pending trust pilots investigation.
