• Report:  #1531

Complaint Review: Just Brakes - Houston Texas

Reported By:
- Houston, Tx,

Just Brakes
Highway 6 and Westheimer Houston, Texas, U.S.A.
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I knew my truck needed brakes so I figured I would try the new Just Brakes on Highway 6 near Westheimer. I also knew that fixing my brakes would cost more than the "$99 friction relign". The first estimate was approximately $450 and included everything to put my brakes back in excellent condition. I agreed to the price and waited at home for the repairs. I soon received a call at home from Ben at Just Brakes. He was calling to tell me that I also needed new rotors and that the "new" estimate was around $720. I told him that seemed high and asked to lower the price. He did lower price but only by $40. At this time I told him to put my old parts back on and that I would go get another estimate. This is where he tried to hook me into accepting the price; he said that all the new parts were on and that all I needed to do was approve the new estimate. I told him "no". He then suggested I go buy the rotors at Hi-Lo and that he would put them on for me. I also told him "no" and indicated I would pick my truck up in 30 minutes. Within 2 minutes of hanging up he called me back and said that he would put the rotors on for the agreed price of $450.

When I picked up my truck one of my wheels was missing a lug nut. Coincidence or not? When I asked where my lug nut was I was told that I didn't need it and that they would order me a new one. They also tried to suggest that perhaps it was missing a lug nut when it came in. I told them to find the lug nut. After 10 minutes they miraculously "found" my lug nut.

After all of this my brakes are worse than when I brought them in. The front end locks up under hard braking and severely pulls to the left.

To anyone that is considering a brake job do not go to Just Brakes.

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