- Report: #1190686
Complaint Review: Just Energy - Rochester New York
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Author Not Confirmed
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Just Energy
10 Mildorf Rochester, 14609 New York, USA
Web:
www.newyork.justenergy.com
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Just Energy Carli Wittowkowski Deceptive hard sell on energy savings, Carli promised me savings on RG&E bill. Asked to see my bill and promised verbally a fixed cost that would save me money Rochester New York
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Off of merchants street in the North Winton Neighborhoods I was approached on a Friday November 21, around 6pm by two young ladies that asked if they could come into to talk about my rochester gas and electric bill. They had badges on and expressed they have been asked to reach me on behalf of RG&E. I let them in and a young lady by the name of Carli Wittkowski, contractor number 231517, with Just Energy, lead the conversation with an aggressive sales pitch. She had asked me if i wanted to save money on my gas and electric, and literally told me everyone she has talked to in my neighborhood wants to save money and had a laugh about it.
She then very persistently badgered me about seeing my RG&E bill, which reluctantly brought out on my phone. After seeing my account she pointed out that my market rates are variable, and go up and down based on the market demand. She said she was sent by RG&E to lock my rates into a fixed rate and let me know that she is with an Ekso provider that can help me save this money. She promised me savings, and said I would be locked for three years. She quoted my natural gas at .56 therm/ccf and my electric at 9.6 kWh.
In this economy where I am counting every penny, I just so happened to know my average therm/ccf and kWh from calculating my monthly bills from October 2013-2014. My average all last year therm/ccf came to .4875 for gas and 6.99 kWh for electricity. With this knowledge I said why would I want your higher rates, and she really got aggressive and told me because I have no control over the markets and that I have to have control. I was taken back entirely by the exchange and asked how long she was with her company, she told me a year. I asked how long the business has been around and her colleague said a year but at the same time carli said seven years.
At this point I was confused, disoriented, and was getting the scam vibe. I asked them if they could leave a contract with me and they refused, after I said that's unprofessional they disagreed and told me its quite practical. I strongly warn anyone who is in contact with just energy to do there homework before they sign any paper work. They were third party story telling me about how they have all ready signed up four families on my street and I wish I could know which households they were because I would strongly urge them to google just energy scam.
