- Report: #139182
Complaint Review: Just-Leather.com - Freehold New Jersey
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Just-Leather.com
Just-Leather.com Freehold, 07728 New Jersey, U.S.A.
Phone:
732-792-9600
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Just-Leather.com Won't refund money to credit card - Still Waiting after 3 Months! Ripoff Freehold New Jersey
On 11/14/04, I visted a web site advertising leather jackets. I purchased a Dutchess Taylor Leather Jacket as a christmas gift for my daughter. I entered my credit card in as payment for $68.98. I received the jacket around a week before Christmas. Receiving the jacket seems pretty amazing for this company! The jacket did not fit my daughter, on January 10th, I called the company and spoke to a man that gave me the information (address etc.) so i could seen the jacket back UPS for an exchange. All I needed was a larger size!
After I sent it back, I have been playing the waiting game... The person whom I spoke with said the exchange would take a few weeks. I waited very patiently... until 3/9/05 to contact them (big mistake). I emailed them and they emailed back within 24 hours. Saying that, "We did sent out the jacket, and it must have been lost in transit, we will resend a brand new package out in the next few business days for you." Of course I never saw any "brand new package"!
So I emailed again 3/23/05, I got a response saying, " this will go out for you in the next 2-3 days." And once again I never saw a package!! So I send another email 3/31/05, I said that I wanted them to refund my credit card, if I can't receive my jacket. I received no response to this request! ... Then I found this web site...
I emailed them again asking for a refund. Still I received no response. I told them that I was going to call my credit card company and let them know that I have not received the merchindise. So I did. As I am sure Mr Sherman is well aware (from reading all the other 30 some complaint) I only had 90 days to receive a charge back by the company! However, I did file a complint with them.
That following Saturday, I received a package from Just-Leather with a jacket, Not the one I ordered. I ordered a Dutchess Taylor size ex large. The one I received was not even close to what I ordered.
So I emailed yet again. I let them know that after 3 months of waiting... I received the wrong jacket. I told him that on Monday, I was promptly sending it back to them. Which I did. I also told them that, "At this point, I no longer want a replacement. I want a full refund of what I paid including shipping. I have now paid for shipping 3 times. Please respond by 4/15/05, Or I would follow the examples of many of your other dissatisfied customers on Rip-offreport.com.
So here I am. My next step is the IFCC and NJ Attorney General's Office. What the heck I think I will even go to the office of Consumer Protection. I won't give up! I will tell everyone I know about Just-leather.com. Lies... Lies...
Nellie
Jamestown, New York
U.S.A.
After I sent it back, I have been playing the waiting game... The person whom I spoke with said the exchange would take a few weeks. I waited very patiently... until 3/9/05 to contact them (big mistake). I emailed them and they emailed back within 24 hours. Saying that, "We did sent out the jacket, and it must have been lost in transit, we will resend a brand new package out in the next few business days for you." Of course I never saw any "brand new package"!
So I emailed again 3/23/05, I got a response saying, " this will go out for you in the next 2-3 days." And once again I never saw a package!! So I send another email 3/31/05, I said that I wanted them to refund my credit card, if I can't receive my jacket. I received no response to this request! ... Then I found this web site...
I emailed them again asking for a refund. Still I received no response. I told them that I was going to call my credit card company and let them know that I have not received the merchindise. So I did. As I am sure Mr Sherman is well aware (from reading all the other 30 some complaint) I only had 90 days to receive a charge back by the company! However, I did file a complint with them.
That following Saturday, I received a package from Just-Leather with a jacket, Not the one I ordered. I ordered a Dutchess Taylor size ex large. The one I received was not even close to what I ordered.
So I emailed yet again. I let them know that after 3 months of waiting... I received the wrong jacket. I told him that on Monday, I was promptly sending it back to them. Which I did. I also told them that, "At this point, I no longer want a replacement. I want a full refund of what I paid including shipping. I have now paid for shipping 3 times. Please respond by 4/15/05, Or I would follow the examples of many of your other dissatisfied customers on Rip-offreport.com.
So here I am. My next step is the IFCC and NJ Attorney General's Office. What the heck I think I will even go to the office of Consumer Protection. I won't give up! I will tell everyone I know about Just-leather.com. Lies... Lies...
Nellie
Jamestown, New York
U.S.A.
1 Updates & Rebuttals
Tony
San Juan Puerto Rico,Other,
U.S.A.
Can't be --- Just-Leather have a 20% Great Deals from Just Leather! incredible !!!!!
#2Consumer Comment
Mon, May 02, 2005
Guys i received this from those morons , they send that to tousend of people , now they gonna have a lot of people ripped !! _________________--- Free Shipping On All Orders! Please use COUPON CODE 222 Don't forget to take the advantage of this Special Promotion. This offer is valid until 5/15/05 Sincerely, Just-Leather.com email: [email protected] web: http://www.just-leather.com Please visit our site for exchange and refund policies. Click here to unsubscribe from our mailing list. Or reply to this message with the word unsubscribe or remove in the subject line. Address : 220 Park Avenue City: Manalapan St: New Jersey Zip: 07726
