Dan
Wilbraham,#2Consumer Comment
Mon, August 08, 2005
Jamie, If i was the comsumer in the above situation I would have an issue with a couple of things. 1.) It is not my fault the company you used had issues. You sold me something that didn't work. I would want my money back some other way. If you couldn't credit a card, send me a check. 2.) Why would you wait 2 months to TELL the customer this? Why not answer the phone when the customer called and explain this? It might not have been acceptable, but at least it shows that you're not hiding from the customer. Maybe in the end you're not guilty of ripping this person off, but man your customer service skills are just horrible.
Jaime
Somerton,#3REBUTTAL Owner of company
Sun, August 07, 2005
Hello, this is Jaime Ojeda, Owner of MyTrafficMachine.com. When Louise placed her complaint, there were several factors happening that made it difficult for me to issue her refund. She mentioned in her complaint to you and to the Better Business Bureau that I was using the processing services of Paysystems.com, a company which had gone "belly up". So let me ask you this... How could I, or any company for that matter, keep charging credit cards using a company that had gone out of business? Paysystems is still in business and has never gone belly-up as she claimed, but please let me explain what exactly happened... Around the end of November, ePago, the processing bank that Paysystems was using decided to freeze millions of dollars from many merchants. They just suddenly pulled the plug without warning claiming that the chargeback or refund rate for those thousands of merchants was unacceptable. I was affected too, they held over $10,000 which they promised would be released to me after six months (and to this day, I haven't seen a penny of that). That immediately put a dent on my finances and I couldn't provide service nor refunds since I couldn't process orders, nor continue earning money. So I had to find another payment processor so I could make money to cover services paid for and issue refunds to people who were asking for refunds. It took me several months until I was able to catch up and get things straightened out. I personally called Louise to explain everything and I have already refunded her. I refunded her $97 via Paypal on April 21, 2005. I hope I've had the chance to clarify this issue and if you have any questions, please contact me. Sincerely,