Complaint Review: Kentucky Fried Chicken - Monroe Michigan

WITH THE PRICE OF TAKE OUT FOOD AS HIGH AS IT IS THESE DAYS, I JUST WILL NOT PUT UP WITH FILTHY, CONTAMINATED FOOD. I HAVE BEEN SICK ON SEVERAL OCCASIONS BY PEOPLE TAMPERING WITH THE FOOD THEY SELL TO US TO EAT -- BUT STILL CHARGING US SKY HIGH PRICES! CALL YOUR CITY HEALTH DEPARTMENT BECAUSE THIS IS A VIOLATION OF ALMOST ANY HEALTH AND SANITATION CODE WHAT THEY DID TO YOU! IF THEY ARE THAT CARELESS ABOUT SANITATION PROCEDURES, THEY PROBABLY MESSED UP IN OTHER AREAS TOO. WHICH IS WHY THE CITY HEALTH DEPARTMENT LOVES TO SEND OUT THEIR TEAM OF INSPECTORS WHO GIVE EATING ESTABLISHMENTS THAT ARE COMPLAINED ABOUT AN ALMOST MICROSCOPIC INSPECTION! THEY NEED TO JUSTIFY THEIR JOBS. THEY KNOW WHERE AND HOW TO LOOK THAT THE AVERROES SLUG OF A HIGH-TURN OVER FAST FOOD RESTAURANT EMPLOYEE DOES NOT. AND AFTER THE OWNER OF THAT FRANCHISE OR THE RESTAURANT CHAIN GETS THOSE BIG,HEFTY FINES, HEADS WILL ROLL! GUARANTEED. I use this sparingly but whenever I call them our guys come out and BIG FINES result. I have put a couple of places out of business and caused a few people who thought it was FUN to TAMPER with the FOOD OUT OF WORK PERMANENTLY. A COUPLE OF YAHOOS in BURNET,TEXAS GOT CRIMINAL CHARGES FOR TAMPERING WITH FOOD AND THE RESTAURANT WHERE THEY WORKED WAS SHUT DOWN --I DON"T KNOW FOR HOW LONG. I WOULD ALSO CALL THE TOLL-FREE NUMBER OF THE RECEIPT( ALWAYS SAVE YOUR RECEIPTS FROM THE FAST FOOD PLACES BECAUSE YOU WILL NEED THEM IN CASE YOU GET SICK FROM THE FOOD!) Sometimes you will eat free at another location until they figure out what happened. YOU DO NOT HAVE TO PUT UP WITH THIS! YOU HAVE RIGHTS!

Well, you know you're actions were more aggressive than probably should have been. I agree with you, that was horrible, and though I will not stop eating KFC, I will be careful as to watch the transactions of food better and check the wrapping of my food from there. However, I needed to say to Joe from North Carolina...Do not believe everything P.E.T.A. says, or shows. I'm really only assuming you're "kicking chickens" comment stems from P.E.T.A. considering the long standing fight from them against KFC. The truth of the matter is that P.E.T.A. is an organization that will do anything to get their way, like faking videos and such. Now if your comment did not stem from P.E.T.A. somehow, then you need to realize that what the chicken farmers do at the farms, does not reflect KFC itself, or the people that work there. Though I agree actions like that would be completely horrible, I have no doubts that the heads of KFC, or the people that own the stores are not aware of the farmers actions, thus avoiding KFC itself is pointless, and really if you want to lodge a former complaint, go to the farms and stop them where the bad things happen.

You titled your report "Tim you are so wrong," but of the many points that I made, you only had an issue with one (that I'll discuss in a minute). In every other aspect, we were in agreement. So why attack me? For example, I can only assume in an attempt to rebut my statements, you stated "if aniother person has handled it other than the preparer it cannot be resold for health reasons." In my rebuttal, I stated "It's absurd that they woud try to tell you that there was nothing wrong with serving you food that was already handled by other customers." Where are we in disagreement? In fact, pretty much your whole rebuttal was just an expansion on my opening line, which was "the restaurant was definitely in the wrong . . ." You seem to think that I was taking issue with the reporter's initial disgust with being handed food that another customer touched. I never did that. I took issue with the way the reporter handled herself when she wasn't happy with the response she got. And in closing, the throwing of the bag of food at an employee is most certainly assault. Assault, while generally used synonomously with its legal cousin "battery," technically refers to the act of attempting to batter someone or putting someone in fear of being battered, which includes hurling objects at them. If no contact is made, you have an assault. If contact is made, you have a battery or, in some states, an "assault and battery." For more information on assault, go to law school (like I did) or, at least, look it up on Wikipedia.

tim i work at a grocery store in maine .and i have in the past worked in fast food.the standard practice for all prepared foods is if aniother person has handled it other than the preparer it cannot be resold for health reasons. also tim in order for assault to occur the bag had to have hit the employee or the manager.when we go to order freshly prepared foods there is an expectation that the food was prepared in conditions to protect the consumers health and that is why we have laws on the books in every state regarding commercial preparation of ready to eat foods.i would have been outraged to see that occur and have them hand me food someone else had touched. i also worked at burger king in southern maine and quit when a manger that was training me told me to reuse a hamburg patty that had fallen on the floor,by the way they are no longer in business,and rightly so. american consumers are fed up with their health being put on the line when they consume durable goods like the ones made in china to the food in our restaurants. the american consumers in this country pay taxes and they have a right to have an expectation that they will not jeapordize their well being by purchasing and using or consuming the item,we paid for these rights.

Please remember that there is a way to make a scene without making it look like one needs escorted out by the police or people in white coats. RI seems to understand this now, so I direct this at you and anybody else that thinks swearing and throwing food is a good way to vent frustration/make a point: If you think it's okay to swear and throw in front of your daughter, please avoid any and all public eating establishments, especially since you seem to doubt their cleanliness.

Sorry I have to disagree with the majority but you did the right thing in making a scene. Throwing the food back in the window was a little over the top but I can understand your anger at KFC for showing so little regard for your safety. They were more than willing to hand you potentially contaminated food and endanger your and your family all in the name of 'making their numbers' for the day. When you make a loud (but not screaming loud) complaint in the restaurant, especially when a lot of customers are present, it makes any manager take note. It lets them know in no uncertain terms that their procedure/behavior will not be tolerated. I doubt they'll try that manuever again. I had the misfortune of being in a 'well known' fast food restaurant a few years back during the busy lunch rush. I was in line at the counter and I witnessed a girl dropping a cardboard container that contained a double-deck burger on the floor. The container popped open and the burger fell out. The girl scooped it back into the box and put it in in a bag for a drive-through order. I was disgusted. Drive-up customers can truly be taken advantage of with little trouble or concern. With the new marketing tactic of offering 24-hour drive-through service I'd be VERY cautious about ordering during the 'off hours'. Chances are the night janitor will be involved with your food prep and with no customers in the store there's little motivation for quality control.

what do you expect from a company that has people kicking chickens? do you think kfc hires college grads, give them a 6 figure salary?

I was in the fast food biz for years, and there is something here that has not yet been mentioned. It is a major Health Code violation for a restaurant to accept food items back that have left their control. Restaurants are not even allowed to accept back condiment packets, such as ketchup, mayo, etc. due to the fact that the items may have been tampered with. Not to mention the fact that it is unsanitary. RI, I must agree with Tim's post about your attitude. But I am also glad you came back with a more level head and owned up to your actions. The old addage "You attract more flies with honey than with vineager" applies here. Thank you for pointing out the unsanitary, and illegal, actions of this location.

While I didn't agree with the expression, I do understand your anger. What happened to you really WAS unacceptable. Thank you for returning and clarifying. And thank you for making us aware of what they did. Hopefully, the Board of Health has some words for the workers and management of this location. It takes someone big to come back, apologize, and explain. Kudos!

While I didn't agree with the expression, I do understand your anger. What happened to you really WAS unacceptable. Thank you for returning and clarifying. And thank you for making us aware of what they did. Hopefully, the Board of Health has some words for the workers and management of this location. It takes someone big to come back, apologize, and explain. Kudos!

While I didn't agree with the expression, I do understand your anger. What happened to you really WAS unacceptable. Thank you for returning and clarifying. And thank you for making us aware of what they did. Hopefully, the Board of Health has some words for the workers and management of this location. It takes someone big to come back, apologize, and explain. Kudos!

While I didn't agree with the expression, I do understand your anger. What happened to you really WAS unacceptable. Thank you for returning and clarifying. And thank you for making us aware of what they did. Hopefully, the Board of Health has some words for the workers and management of this location. It takes someone big to come back, apologize, and explain. Kudos!

Thanks for the reality check, and to each of you for sharing your concerns. Contrary to the evidence, it is uncharacteristic of me to react as described, so anger management may be avoidable, but certainly impulse control could use some practice. I regret the incident and am remorseful at this point as well for my account of it. This forum is designed to act as a feedback voice to businesses and as means of communication among consumers in identifying businesses who may not have their priorities straight. In this instance, if anything positive should come out of it, my posting will serve as a reverse lesson. Naturally, customers share a degree of responsibility and accountability for the outcomes of business relationships. Beyond that, people, especially in public settings, have a responsibility to conduct themselves in a civil manner (and set positive examples). I'll be mindful of this. At any rate, the legitimate issue of my statement is the unsanitary practices of said restaurant. There are dual reasons for my not returning, only one of which is my own doing. Do be advised that the other reason is their issue. Best Regards

I own my own store. The 3 things that will get you thrown out are; cussing, accuse me of being a thief, and being crazy. It sounds to my like you qualify for 2 out of the 3. I do agree about the food though, I would have notified the corp. office and filed with the health dept. I wouldn't eat at a place that would do something like that anyway.

The next time this happens, I hope you will try to hold back your anger just a little bit. I certainly wouldn't want to do anything for someone who threw food at me, swore, and called me names. Fast food employees are also people deserving common courtesy, and they don't get paid to be abused. That was very rude and borderline violent behavior on your part. I'm sure that if you CALMLY stated something along the lines of, "I saw the car ahead of us touching our order. Would you mind making another, OR perhaps refunding my money please?" that they would happily do one for you. Shame on you for throwing a tantrum like this in front of your daughter! You should show her how grown ups handle problems. Try minding your P's and Q's the next time soemthing goes wrong, and see if that helps you get what you want.

Whoa! You might consider taking some anger management courses. The restaurant was clearly in the wrong, at least at first. It's absurd that they woud try to tell you that there was nothing wrong with serving you food that was already handled by other customers. That aside, I think a bigger problem here is how you reacted. By throwing the food through the window, you committed at least one criminal offense. In the least what you did was vandalism, at the most it was an assault. Furthermore, by destroying the items you were trying to return, you probably lost any legal right to recompensation. In other words, the manager was right (in a legal sense) in saying that since you threw the food away, you were no longer entitled to anything. If anyone deires clarification of this point, I'll be happy to give it. Here's a general lesson I learned from years in the restaurant business: there are some customers that you don't want to make happy because you don't want them to come back. From your report, I think you may have fell in this category. I would reccomend conducting yourself in a more civil manner when things like this happen in the future, or you'll find that adverse situations regularly resolve themselves this way. Also, I am a little concerned that you would conduct yourself like this in the presence of your daughter. She looks to you for guidance on how she should resolve her problems, and it sounds like you're setting a pretty terrible example.