Joe
Platteville,#2Consumer Suggestion
Tue, February 08, 2005
Just a quick note-you are to be notified in writing no less than 30 days of changes in your account such as address change of where your payment goes, selling loans, etcetera. If you do drop your payment off at the branch, they are going to hold it until the end of the week in a stack until they mail it (late) to get where it needs to go. Don't do that. Pay by certified check and send your payment (photocopy the check-and get it notorized and date stamped) and send it certified mail. Do not use signature required, or they will refuse to sign it and you are stuck waiting for it to arive when someone's there to sign for it. You will have proof of delivery with certified mail...and a notirized copy. Now take that cerified receipt with your check copy and RECORD it at the county clerk. When you go to court, you will have court recorded and county recorded documentation to back you up. Will they? No....and that's the only way you will win the benefit of the doubt in any situation where there is your word against theirs. It's a lot of work, but the only way to gain the upper hand on these skanks. Don't do business with someone who holds checking accounts...or savings accounts. They are fee oriented and will get you one way or the other. And don't do business with anyone who sponsors the NFL and superbowl either...you'll end up paying even more dearly for those costly ad spots.
Cameron
Cape Elizabeth,#3Consumer Comment
Thu, April 01, 2004
First of all, there are some aspects of your story that don't quite add up so I'm giving you the benefit of the doubt in that you were noticably upset when you organized your facts. If you're telling the truth, and you probably are, consider the following... There have been many reports in the news lately about mortgage, insurance, credit card companies and the likes changing addresses periodically to bang you with late fees, or create cause to terminate your account and it isn't legal...if you can catch them. If you were notified of the change of address you're SOL. The harrassment in any context is unforgivable. (I've read other stories just like yours. Some lost their homes.) You have no idea how deceitful Key Bank really is. Rest assured you've only seen the tip of the iceberg. If you want to fight them, you have to be strong. They play dirty and what you've described is nothing. First, check with your local law enforcement. If it's legal in your state to record calls without notifying the party on the other end, buy a telephone recording device today and record all of your calls with Key Bank. If it isn't legal, do it anyway and tell them you're recording after you've introduced yourself. They will have the option to hang up and you'll have that on tape. Some people don't tell them at all, but that would be bad....wouldn't it? Call Key Bank repeatedly. Not just your local office, but all over the country, all states, multiple offices, and ask the same questions about your account. RECORD ALL CALLS. You will be amazed and delighted by the outcome. Take notes, ask for names, get call reference numbers, etc. Catalog your calls well. You'll need to reference them later. Go to your bank in person. The one that mailed your payments to Key Bank. Have them produce, on their letterhead, a written statement listing and acknowledging all payments made to Key Bank, not just the ones that were returned, but specifically pointing out the ones that were. Have a branch manager sign it on behalf of the bank and have it notarized right there on the spot. If your financial institution will not comply, call the police from their branch. It's not an option for them to decline. You have to approach it from the standpoint that your bank may have made the mistake and jeopardized your mortgage. Bring a book. It'll take a few hours. Recreate a very accurate account of what has transpired to date including all calls you can remember, dates, times, what was said in each instance, who you spoke to, etc. Be factual. If you don't remember, don't fill in the blanks because it gives them the opportunity to discredit you which will be their secondary defense. Get a copy of your credit report. If they've reported you, they've violated the Fair Credit Reporting Act and you can have lots of fun with that one. If they haven't, that might suggest they weren't having a problem with you. You are now armed to take them on. In your case, assuming you're telling the whole truth, Key Bank may have committed several counts of fraud and harassment against you and may have positioned itself well to foreclose on your mortgage. (You didn't think they were after a measly late payment?) You can find a wealth of related information on-line. This has the potential to affect your credit, value in a future mortgage arrangement and all sorts of things I won't get into. Most lawyers don't want to take on the giant Key institution because they wallpaper the hell out of you until you're too broke to fight, but if you're diligent, you will find one. Or, you may come accross a lawyer preparing a class action suit against Key Bank with a whole handful of clients who've experienced something similar. Don't limit your search to your local community, and please don't look anywhere there's a large Key Bank presence. They tend to retain the services of all major law firms for petty stuff to disqualify the firm from representing another against Key Bank. Obviously, don't sue unless you know you have a case and only a lawer will be able to tell you that. Most will say you don't - so don't get discouraged - keep looking. Key Bank ruined me by filing frivolous fraud suits. I sent them packing once I figured out their game. Now I'm fighting back and am in my second year of building a case. In the process, my home and office have been broken into, strangers appearing at my house taking pictures, odd phone calls and intimidating threats. My telephone call log is impressive. I have them in more lies than I can count. But it's hard work. They will lie, lie and lie some more. But remember, there're no brighter than you, so if you push, eventually you'll trip them up. I have found the harder I push and the higher up the ladder I climb, the easier it is to catch them lying. The bottom line is this: Key Bank is in the business of making money and if they were a total scam they wouldn't be in business. There are good people working there. Some are indeed bad, just like everywhere else. So don't assume everyone is in on the scam. Get people to work with you. And don't go after them if you're looking for a winning lottery ticket. Just go after what you deserve. But don't let them get away with it. You definitely got burned. Good luck.