- Report: #739126
Complaint Review: keybank - Internet
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keybank
Internet, United States of America
Phone:
Web:
www.key.com
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keybank key keybank horrible business practice, shut down my account Internet
. I opened up a keybank account over a month ago, due to a good promo that they were running.Out of no where, my debit card wasn't working so I decided to give them a call. They told me that my and my wife's account is being closed by the "fraud department". After a few days of trying to get through to them, I spoke to the women who actually closed my account her name was "Sara". She said Keybank has a right to close my account with out providing any reason. She was extremely rude and didn't want to give me any info.When I called again she said she doesn't feel conformable talking to me as I sound like a different person. Additionally they can't send me a check for my account balance, and that I have to go down to the nearest keybank branch which is 3 and a half hours away from me. I opened this account online since there was no branch near me. I find this absolutely ridicules, All I did was open and account and I deposited my money in there- no fraud whats so ever as I have never done anything like that. I used so many banks and no has ever done this to me. I can't even check my account balance online as they cancelled it without notice. I've never experienced dealing with someone this rude. I don't plan on dealing with keybank again but now i basically don't know what to do as I cant travel 3-4 hours to the bank.
3 Updates & Rebuttals
mr rik
miami,Florida,
USA
Relax
#2Consumer Comment
Sun, June 12, 2011
If these people are really that STUPID you're better off not banking with em anyway.
Sooner or later, (probably sooner) they would have started taking money out of your acct for one reason or another. Would you really want to deal with this kind of customer service when that happened?
It sucks you gotta go pick up your money (couldn't they just mail you a check?) but BELIEVE ME- this all worked out for the best!
Morons + your money is NOT a good combination!
If you want some revenge just drop a bag of shiit in their night deposit box.
Good Luck!
Report Attachments
ascg
United States of AmericaNo reason for closing account
#3Author of original report
Sun, June 12, 2011
Ok she said it wasn't for fraud as she said and its just because they have a right to close accounts whenever they want. I never did anything fraudulent in my life or dont have anything negative in my credit report as I pay everything on time ( my credit score is in the 800's). All I did was open this account due to the promotion they were running. I'm in good standing with all my other banks. I just feel that key bank and specifically this women "sara" from the fraud deptartment are extremely unfair and even ruthless. I dont understand how they can just close my account with out any reason or notice at all? They are just trying to make my life really hard...
Robert
Irvine,California,
U.S.A.
Comments
#4Consumer Comment
Fri, June 10, 2011
She was extremely rude and didn't want to give me any info.
- Your account was flagged by the Fraud department, of course they are not going to give you any information over the phone.
Not knowing what triggered the "fraud" alert, it could be several things.
1 - You or your wife are in ChexSystems. This is similar to a Credit Report but for banks. If you are listed in that, it means that another bank closed your account because of things such as fraud or overdrafts. It would also show if you owe a balance to the previous bank. If you are listed here no major bank will allow you to open an account for quite a while. Sometimes this check may takea while which is why you were allowed to open it.
2 - The method of deposit was from a fraudulent source, such as a counterfeit check.
3 - They couldn't verify you or your wife's identity.
4 - Unless it is an "Internet" bank that has no physical branches. People generally don't open accounts at a bank where the closest branch is 3-4 hours away. That fact alone may have raised some "red flags".
5 - Some combination of those, or something totally different.
With them not sending a check by mail, it seems that the third possibility could be the more logical reason. As they want to make sure that they are giving the account balance to the people who they say they are. If you can't convince them to send you the check then unfortunatly you are going to have to find a way to travel 3-4 hours to get the money, and next time deal with more local banks.
