- Report: #1444121
Complaint Review: Keystone Custome Homes - Lancaster PA
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Keystone Custome Homes
227 Granite Run Dr St 100 Lancaster, 17601 PA, United States
Phone:
717-464-9060
Web:
Keystonecustomhome.com
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Keystone Custome Homes Improper lawn installation and refusing to fix issues Lancaster PA
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Buyer beware!! Keystone wants to sell homes but does not live up to its statement of outstanding customer service. I have been trying to get my lawn fixed/repaired since moving in (May 23, 2017). Keystone has never responded to my letters, etc - only sending a couple of individuals out to basically do nothing. When initially installing my lawn they did not grade properly, along with not tilling out large rocks (I took over 3 full wheelbarrows of rocks the size of my feet), and putting no top soil down.
The mesh that was put down was just put down over the weeds which then pushed the mesh up, which then had to be removed, as we could not mow, etc. When raised, this created large channels/gullies of water runoff. When the workers did come out, they also took out some large rocks, but did not fill in the holes, only putting some dirt from another construction site onto a small portion of my lawn.
So now here I sit with numerous holes in my yard from rock extraction from the workers, large areas of my lawn without topsoil and numerous channels of water runoff, along with standing water from improper grading not allowing rain water to properly runoff. This is NOT a ‘grass is not warrantied’ issue, but an installation issue as grass needs a proper foundation to be able to grow and Keystone did not put in a proper foundation!
This is how Keystone treats its customers after moving in. I have even filed a complaint with the Better Business Bureau - and 3 weeks has gone by and still no response from Keystone!! Buyer Beware!!!
