- Report: #955470
Complaint Review: Khou chan 11 Belo corp - Houston Texas
Reported By:
Mr Robertson -
cypress, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Khou chan 11 Belo corp
1945 Allen Parkway Houston Texas 77019 Houston, 77019 Texas, United States of America
Phone:
713-521-4342
Web:
khou.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Khou chan 11 Belo corp Antwonne Thomas,Erin Hoffman,Jenny Ulbik Billing Fraud We have not only experienced being lied to multiple times,We have been defrauded of a refund owed too us for Months Houston, Texas
Khou Channell 11 a Belo corp has failed to refund amounts owed due to not running our schedule has contracted and have sent us numerous emails promising a check but it never comes.
Be careful dealing with this network they lie and do not follow thru on their contracts
Be careful dealing with this network they lie and do not follow thru on their contracts
1 Updates & Rebuttals
KHOU
Houston,Texas,
United States of America
KHOU Management's Official Rebuttal
#2UPDATE Employee
Fri, November 02, 2012
Here is KHOU's official response to the poster's comments:
Client asked KHOU to issue a refund after his scheduled ended in September. Client's scheduled ended on September 5th and KHOU invoiced him on September 9th. A refund request form was routed around our station for approvals starting September 14th and was officially approved a little over a week later. Since our station is not able to cut checks locally, we have to send all invoices and check requests to our Corporate office in Dallas in order to process payment which usually takes an additional 2-3 days for processing. A refund check was cut for the client on September 26th and mailed to the PO Box address of the client on September 27th. The PO Box address was the address given to us by the client to send all invoices and other correspondence to. We had no other address for the client.
On October 15th, the client notified our Corporate office that he had never received his refund and our Corporate office then notified us. Our Account Executive then got in contact with the client to let him know we did issue him a refund check and mailed it to his PO Box address because that was the only address we had on file. The client said he had not checked his PO Box in a few weeks and would go to the Post Office to check. After going to the Post Office, the client did contact us to let us know that he was in possession of his refund check.
