Razvan
Norcross,#2Author of original report
Wed, February 09, 2011
I was asked if the 14:15 flight was cancelled: The flight is going to take place in the future, i.e. on June 3rd 2011. It has never been cancelled and it still shows as an option on almost all dates chosen for the same trip plan. The change was performed by the computer, without my authorization and proper information. In December, with six months ahead the travel date, but just one week after the reservation was made, KLM did not want to admit the modification and make back the change without a fee. They can do it, but they want to charge $250 per person, for something that they should have corrected anyways.
The same airline issues tickets on the same route with 55 minutes wait between flights. One and a half hours is plenty of time for any carrier and for any destination. That airline (KLM) never properly informed me about the change. I paid for a certain flight path and they accepted my card. After the transaction was processed, they just decided to change that flight, with no notification in any communication that has been sent.
Karl
Clovis,#3Consumer Suggestion
Sun, January 16, 2011
The complaint only holds water if the 14:15 flight operated. I've gotten flight changes after confirmation lots of times. Usually it is a time change for the original flight however sometimes I've been put on a later flight because the first one was cancelled for some reason. Routes and times change all the time. Did the 14:15 flight operate?
Another point. The airline may have changed your flight from Amsterdam because an hour and 25 minutes is a short time in which to change planes if you had to do anything other than sit in a transit lounge.