• Report:  #1862

Complaint Review: KMART (Household Retail Services Inc) - Carol Stream Illinois

Reported By:
- Spearfish, SD,

KMART (Household Retail Services Inc)
Department 7680 Carol Stream, 60116 Illinois, U.S.A.
Tell us has your experience with this business or person been good? What's this?
My wife and I opened a Kmart charge account to purchase Christmas presents this past December. We accrued a balance of $650.06 as a result of our purchases. In March, when my federal income tax return came, I wanted to pay off the account in full and close it in order to consolidate some payments. I called Kmart, gave them my account number and told them what I wanted to do.

The customer service representative asked what check number I was going to use, which puzzled me, but I gave it to him anyway since they would have the check itself in a week or so. My last words to the customer service representative were that I would put a check into the mail immediately.

On March 10th, my written check cleared my account. Five days later, Kmart electronically withdrew another $650.03 from my checking account! I am a high school teacher. When someone withdrawls an extra $650.03 from my account without authorization, bad things start to happen.

Luckily I only had three checks that bounced. At first Kmart refused to even refund my money and wanted to give me a $650.06 credit on my Kmart card that didn't exist anymore.

I finally got them to agree to refund my money in a check after more than two hours of phone conversation, but they steadfastly refused to refund any overdraft charges that resulted from the unauthorized withdrawl of money from my checking account. The overdraft charges currently total about $90.00 so far.

I will never spend another dime in Kmart as long as I live. NEVER!

3 Updates & Rebuttals

Jim Jack

If you feel you are a victim of Kmart, Here is corp contact info

#2UPDATE EX-employee responds

Wed, October 30, 2002

Kmart Corporation 3100 West Big Beaver Rd Troy, MI 48084 US Phone: 248-463-1000 Administrative Contact: Kmart Corporation Kari VanWambeke 3100 West Big Beaver Rd Troy, MI 48084 US Phone: 248-463-1000 Email: [email protected] Technical Contact: Kmart Corporation Harry Rafalski 3100 West Big Beaver Rd Troy, MI 48084 US Phone: 248-463-1000 Email: [email protected]


Lake Villa,

#3Consumer Comment

Mon, September 09, 2002

yeah, Kmart sucks. We have a super kmart here, which I have to do my grocery shopping at, because Jewel and Dominiks are so outrageously priced. EVERYTIME I GO TO KMART I GET OVERCHARGED!!!!! check your receipts. Hopefully soon I will make enough to do all my grocery shopping at jewel or domoiniks but until then, i will spend 20 minutes minimum in the customer service line.

I used to work for k mart


Sat, November 24, 2001

They filed the following to the above Rip-Off Report: Their email: s****. Their name: steve Their relationship to the company: Consumer Suggestion Rebuttal: I used to work for k mart and they cheated me $1500 in promotions I didnt get paid for. I hate kmart and would like to suggest that everyone shop at Walmart or Target and put kmart out of business. By the way-revenge IS sweet.

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!