• Report:  #109950

Complaint Review: Kodak Wal-mart - Minneapols Minnesota

Reported By:
- Richfield, Minnesota,

Kodak Wal-mart
Walmart & Target Stores Minneapols, Minnesota, U.S.A.
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On 9/23 went into Walmart store 1855 to print 6 4x6 pictures from the Kodak Picturemaker Kiosk.

The 6 prints were printed on 2 sheets of 8x10 paper and not 6 individual 4x6 paper. At the counter I was charged for 2 8x10 and NOT my 6 4x6 pictures.

Cost of 1 4x6 print is 27 cents. My 6 pictures should cost me $1.62 (1 dollar& sixty two cents).

Cost of 8x10 is $4.74 cents and 2 8x10 cost $9.48.

Walmart charged me for 2 8x10 at a cost of $9.48 cents.

By charging me for 2 8x10 and not my 6 4x6 prints I was ripped of $7.86 cents.

When asked why am I paying for 8x10 and not 4x6 I was told Kodak is OUT of 4x6 paper.

I then went to another Walmart and sure enough there is no 4x6 paper but I was encouraged to print on 8x10.

I then went to a Target store and again, Kodak was out of 4x6 paper and again I was encouraged to use the 8x10 which happens to be $4.99 per sheet.

I wanted 6 4x6 for $1.62 and got 2 8x10 for $9.48. I had to go home and cut out the 3 4x6 from each sheet.

This is just crude robbery.


Richfield, Minnesota

2 Updates & Rebuttals


Your Digital Headquarters

#2Consumer Suggestion

Wed, November 17, 2004

I work at (((REDACTED))) where you will get professional results. We use Fujifilm which is on the heels of overtaking Kodak as the photography paper of choice. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. We have trained lab technicians who can assist you with using the Fujifilm Kiosk we have in our stores. Michael wanted 4 x 6 prints at 27 cents and should have gotten them at that price without any problems. Photography is our business and we could have saved you the time it took to go to several department stores where Photography Labs are not their main business. There are over 1,110 of our stores across the United States and in some Stores, you can E-mail your digital pictures and pick up your prints in an hour. I'm not a spokesperson for the company but I do help people, such as yourself, every day with getting their images printed. Michael you wanted your prints for 27 cents. At (((REDACTED))) our cost ranges from 29 cents to as low as 25 cents. I would suggest that you visit one of our stores and ask for a demonstration and a sample print for you to compare our product and staff of professionals. Sorry, I did not mean to sound so commercial, I just wanted you to know that you can get your pictures printed at a fair price from real photography people.


Kodak couldn't keep up production levels and everyone was cut off.

#3UPDATE Employee

Sat, October 30, 2004

For an extended period of time this fall almost every store in the country didn't have the 4 by 6 printer paper. Kodak couldn't keep up production levels and everyone was cut off. I can't comment on Target, but I do know that every Wal~Mart who was effected by this problem was sent a sign to post notifying customers of the problem. The 8 by 10 sheets cost significantly more than the 4 by 6, and all prices are clearly marked on the machine. If you didn't understand them you should have asked the associate covering that area. It even tells you "No charge untill a print is made" so when your print preview popped up with three prints on one sheet you should have realized, or at least considered that they were coming out on the more expensive paper.

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