Missy
USA#2
Tue, August 18, 2009
I love Redwood Merchant Services. They are the only merchant services department I've worked with that really makes an effort to help. I'm sure that they are not listed with the BBB because they are a subsidiary of a bank that is almost certainly a member.
If there was a question of fraud, the processor is required to hold funds to be sure that no one is ripped off. This is not an arbitrary decision made by an employee but a policy imposed by Visa/Mastercard and by regulators.
Anyway, I just wanted to say that I've had a great experience with them and that they are unparalleled in customer service. It's too bad that this person didn't really understand that the processor has to take the position of protecting everyone (and themselves) from fraud and sometimes the merchant has to wait for their money to be sure that everyone is taken care of.
It is really horrible to anonymously malign an employee when she is just doing what her job tells her to do.
Redwood merchant services suck
san bernadino,#3Author of original report
Sat, October 18, 2008
I would also like to add that after I filed a complaint with the BBB against Redwood Merchant Services , I found that Redwood Merchant Services isn't even a member of the Better Business Bureau (BBB)! Ummm, for a super large company that is supposedly dealing in credit card "security" how shady is that?! Any lawyers out there whom read mine and others complaints on Redwood Merchant Services might want to poke around on this company to possibly file a class action suit against them. Please let me know! I'm in!
Redwood merchant services suck
san bernadino,#4Author of original report
Sat, October 18, 2008
I would also like to add that after I filed a complaint with the BBB against Redwood Merchant Services , I found that Redwood Merchant Services isn't even a member of the Better Business Bureau (BBB)! Ummm, for a super large company that is supposedly dealing in credit card "security" how shady is that?! Any lawyers out there whom read mine and others complaints on Redwood Merchant Services might want to poke around on this company to possibly file a class action suit against them. Please let me know! I'm in!
Redwood merchant services suck
san bernadino,#5Author of original report
Sat, October 18, 2008
I would also like to add that after I filed a complaint with the BBB against Redwood Merchant Services , I found that Redwood Merchant Services isn't even a member of the Better Business Bureau (BBB)! Ummm, for a super large company that is supposedly dealing in credit card "security" how shady is that?! Any lawyers out there whom read mine and others complaints on Redwood Merchant Services might want to poke around on this company to possibly file a class action suit against them. Please let me know! I'm in!
Redwood merchant services suck
san bernadino,#6Author of original report
Sat, October 18, 2008
I would also like to add that after I filed a complaint with the BBB against Redwood Merchant Services , I found that Redwood Merchant Services isn't even a member of the Better Business Bureau (BBB)! Ummm, for a super large company that is supposedly dealing in credit card "security" how shady is that?! Any lawyers out there whom read mine and others complaints on Redwood Merchant Services might want to poke around on this company to possibly file a class action suit against them. Please let me know! I'm in!