- Report: #952042
Complaint Review: Kybtec - Internet
Reported By:
Marty T -
Spring Valley, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Kybtec
Internet, United States of America
Phone:
Web:
http://kybtec.de/wbx01/ssh01/Home/HomeX01.aspx
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Kybtec, Kybtec World Clock fails to respond and fix costomer problems Internet
I purchased Kybtec's World Clock software online and was very happy with the software's functionality. Everything worked as advertised and as expected.
That is, until I upgraded my system to MS Windows 7. I re-downloaded the software and applied the security key. Their system got confused and refused to activate my license thinking I was trying to run the World Clock on more than one computer without having purchased multiple licenses.
My original e-mail, detailing the problem, was sent to [email protected] in November, 2011. I received their auto-response but no follow-up from their customer service.
I sent repeated e-mails about the problem for the following couple of months. No reply was received.I researched the company on Hoovers and mailed the president of the company. Again, no reply.
All I have asked is that they allow me one single license to my current computer. I provided them with the computer's identification code. Since then, I sent repeated e-mails, 63 in total and continue to received no response at all from them, other then auto-responses. I am still unable to activate the software...
That is, until I upgraded my system to MS Windows 7. I re-downloaded the software and applied the security key. Their system got confused and refused to activate my license thinking I was trying to run the World Clock on more than one computer without having purchased multiple licenses.
My original e-mail, detailing the problem, was sent to [email protected] in November, 2011. I received their auto-response but no follow-up from their customer service.
I sent repeated e-mails about the problem for the following couple of months. No reply was received.I researched the company on Hoovers and mailed the president of the company. Again, no reply.
All I have asked is that they allow me one single license to my current computer. I provided them with the computer's identification code. Since then, I sent repeated e-mails, 63 in total and continue to received no response at all from them, other then auto-responses. I am still unable to activate the software...
