- Report: #414507
Complaint Review: LA Fitness - Irvine California
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Author Confirmed
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LA Fitness
.lafitness.com Irvine, 92619-1300 California, U.S.A.
Phone:
949-255-7200
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LA Fitness LA Fitness International Warning Notice Regarding their Personal Training Program Irvine California
I submitted a certified letters dated 20 November 2008 stating that due to unforeseen financial reasons, we had to cancel our monthly personal fitness training program.
LA Fitness replied via e-mail dated 25 November 2008 which stated Receipt For End Of Term Cancel Membership. On December 18th, LA Fitness charged our credit card again for the cancelled training program. I submitted another certified letter on 20 December 2008, again stating that we had to cancel our monthly training program, and asked them to debit my credit card; I also filed a complaint with Capital One.
Once again, LA Fitness charged my credit card on January 20th; I filed another complaint with Capital One, and mailed a third letter, this one via Registered mail to LA Fitness requesting that they cancel my monthly personal training program and to debit my account for the December and January charges. Per the LA Fitness contract, Client may request LA Fitness to terminate this agreement at any time by giving LA Fitness 30-days written notice of cancellation to be sent by registered mail, return receipt requested.
I talked to a LA Fitness representative today, January 21, 2009, regarding cancellation of our personal training contract, and she stated that we have a one-year contract for personal training, and they will not cancel it. The LA Fitness rep stated that all my cancellation letters were good for was to ensure that LA Fitness did not renew the training contract after the one-year; per LA Fitness, we have a contract for one year and we cannot cancel it. I was told that if we want to cancel the monthly training program, we would have to buy out the remaining contract to cancel the program.
Gary
Potomac Falls, Virginia
U.S.A.
LA Fitness replied via e-mail dated 25 November 2008 which stated Receipt For End Of Term Cancel Membership. On December 18th, LA Fitness charged our credit card again for the cancelled training program. I submitted another certified letter on 20 December 2008, again stating that we had to cancel our monthly training program, and asked them to debit my credit card; I also filed a complaint with Capital One.
Once again, LA Fitness charged my credit card on January 20th; I filed another complaint with Capital One, and mailed a third letter, this one via Registered mail to LA Fitness requesting that they cancel my monthly personal training program and to debit my account for the December and January charges. Per the LA Fitness contract, Client may request LA Fitness to terminate this agreement at any time by giving LA Fitness 30-days written notice of cancellation to be sent by registered mail, return receipt requested.
I talked to a LA Fitness representative today, January 21, 2009, regarding cancellation of our personal training contract, and she stated that we have a one-year contract for personal training, and they will not cancel it. The LA Fitness rep stated that all my cancellation letters were good for was to ensure that LA Fitness did not renew the training contract after the one-year; per LA Fitness, we have a contract for one year and we cannot cancel it. I was told that if we want to cancel the monthly training program, we would have to buy out the remaining contract to cancel the program.
Gary
Potomac Falls, Virginia
U.S.A.
