Jim
Anaheim,#2Consumer Comment
Mon, October 13, 2008
That's all that really matters here. If you came in on Day 61, then the folks at the fitness club are correct and you're not entitled to the refund, no matter the story they tell you. Never count on a verbal promise one way or the other; the writing is what matters. If the matter in the written contract is silent on a refund, then there would not be a refund in any case. If the number of days is silent, but the refund offer is in writing, you may have a chance at a refund. Best of luck to you.....
John
Memphis,#3Consumer Suggestion
Sun, October 12, 2008
LA Fitness is starting to make Ballys look good again.
Wilson
Walnut Creek,#4Consumer Comment
Sun, October 12, 2008
Never take an employee's verbal statement at face value. You are obligated by the written contract. You signed the contract, you are responsible. If you did not read the written contract then possible problems may be the fault of you the customer. Carissa wrote: I have a witness for every time I inquired and a general manager's (Ruben Michel) approval that no matter what timeline, as long as it was before year's end, I would be awarded this refund.