- Report: #382820
Complaint Review: Lake Mary Florist - Lake Mary Florida
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Author Confirmed
Why?
Lake Mary Florist
101 N. Country Club Road Lake Mary, 32746 Florida, U.S.A.
Phone:
407-322-3310
Web:
N/A
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Lake Mary Florist I was charged for flowers that never got delivered!! Lake Mary Florida
I ordered flowers for my boss's girlfriend for her birthday on Friday 10/17. I had given Lake Mary Florist my phone number to call in case there were any problems with the delivery. I never received a call from them so I assumed everything was ok. Around 5pm that evening, I received a call from my boss notifying me that the flowers had not been delivered. I called Lake Mary Florist right away and spoke to a woman who informed me that they were unable to deliver the flowers because the delivery man was stopped by someone at the gate and would not let him in the neighborhood because my boss's girlfriend was not answering. They never called to inform me of this and at this time they were no longer delivering for the day. They assurred me that the flowers would be delivered first thing Saturday morning. I agreed this would be fine. So, I called first thing Saturday morning to make sure everything was ok and was assured it was. Again, I gave them my phone number in case there were any problems. I never received a phone call. I should have known better. The flowers were not delivered!! I called first thing Monday morning and spoke to the owner. I was not angry when speaking to her however I wanted to voice my frustrations. She was extremely rude and would not let me speak. I simply wanted to make sure that my bosses credit card would not be charged and she abrutply informed me that it would be charged and hung the phone up on me. I will make it my mission to inform everyone about my story and make sure everyone I know never orders flowers from this company.
Nicole
Winter Park, Florida
U.S.A.
Nicole
Winter Park, Florida
U.S.A.
1 Updates & Rebuttals
LakeMaryFlorist
Lake Mary,Florida,
U.S.A.
ORDER RESOLVED WITH THE ACTUAL SENDER OF THE FLOWERS-CREDIT GIVEN
#2REBUTTAL Owner of company
Thu, October 30, 2008
We attempted delivery on the 17th and when we got to the security gate, we were told we did not have the correct address. The recipient was called at the gate and was not home and our driver was not allowed in. Our driver notified us because he couldn't get in, so we contacted the sender Nicole the employee, notifying her that the address was incorrect. Her attitude was snippy. We awaited her call with the new correct address and then we called the recipient to set up a convenient delivery day and time. The recipient said to deliver it between 10 & 12pm the next day and that she would call the gate. We went on the 18th during that agreed time with the correct address expecting to get in at the gate because she said she would call us in, and she did not call us in, and she was not home. The flowers came back to the shop a second time and the original sender "Boss" was notified and was also told the person he had calling our shop was cursing at us. He said "I understand" .We went above and beyond to attept delivery , even during the small window of time and the end result is that the actual sender is getting a store credit less delivery fee. Nicole was very rude and used vulgar language, screaming, and we do not have to tolerate that behavior. We are a top 2000 shop out of 25,000 shops within the Nation's floral industry and have been in business since 1983.
